Angela Roach
Sunbury,OH
Summary
Capable Patient Access Coordinator dedicated to providing superior support for patients in need of reliable information regarding insurance coverage and documentation requirements. Well-versed in Epic/IHIS functions for streamlined communication and registration. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
19
19
years of professional experience
Work History
Patient Access Coordinator
OSU Wexner Medical Center
08.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Engaged with patients to provide critical information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Provided excellent customer service to patients and medical staff.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
Home Savers Operations Analyst
Huntington National Bank
03.2004 - 08.2022
- Updated tracking spreadsheets using Excell.
- Prepared loan Modifications for Recording
- Communicated with Counties regarding Recording fees and expectations
- Supported supervisor and associated team members to maintain loan processing functionality.
- Managed operational databases to store and track data and maintain accurate information.
- Coordinate closing documents with Consumer Lending Loan Closing Team
- Processed and analyzed rewrite applications
Education
Bachelor of Arts - English And Media Studies
Judson University
Elgin05.1996
Skills
- Spreadsheet Tracking
- Educate Patients
- Insurance Form Processing
- Word Processing
- Fee Collection
- Patient Information Collection
- Multi-Line Telephone Systems
- Customer Satisfaction
- Reviewing Patient Information
- Financial Documentation
- Patient Registration
- Reliability and Dedication
Timeline
Patient Access Coordinator
OSU Wexner Medical Center
08.2022 - Current
Home Savers Operations Analyst
Huntington National Bank
03.2004 - 08.2022
Bachelor of Arts - English And Media Studies
Judson University