Angela Roberts
Pickerington,OH
Summary
Seasoned Patient Access Coordinator with robust experience in hospital and healthcare settings. Strengths include efficient patient registration, insurance verification, and admission processes coupled with strong communication skills. Prior work history demonstrates dedication to improving patient satisfaction and streamlining administrative procedures for optimal efficiency.
Overview
15
15
years of professional experience
Work History
Patient Access Coordinator/Family Med/ OSU Physicians
OSU Physicians
Columbus
03.2024 - Current
- Welcome and great patients as they come into the center
- Check ins/check out
- Insurance Verification
- Scheduling/cancelling procedures
- Pre-Registration
- Patient calls (rescheduling, cancellation, provider call offs)
- Payment Collection (copay's, previous balances)
- Incoming faxes
- Scanning
- Medical records request
- Inbasket.
Freelance Designer/Owner
Visuall Pressed
Pickerington, OH
08.2009 - Current
- Design materials used in fabrication for most efficient and sustainable results
- Designing templates from scratch for card, poster, and picture designs
- Providing exceptional customer service to customers
- Creating Invoices and payment filing for client orders
- Answering important questions for clients that want to create custom designs.
- Created product designs in alignment with specifications.
- Identified markets for designs based on age, gender and lifestyles.
- Developed mockups or product samples using digital or manual design equipment.
- Examined new relationships between design concepts and ideas to further develop products and services.
- Optimized assigned designs according to customer specifications.
Perioperative / Registration Coordinator I / OSU Medical Center
OSU Medical Center
Columbus
08.2022 - 03.2024
- Ambulatory Surgery Clinic start up and organization
- Insurance and pre op appointment verifications
- OR chart making, form and file updating
- OR liaison for guests, families, and staff
- Department supply ordering
- Statistical volume reports
- Maintain Televox surgery arrival times
- Inventory and stocking of office and break room supplies
- Other various office duties as required.
Patient Access Coordinator/ Endoscopy/OSU Physicians
OSU Physicians
Columbus
11.2021 - 07.2022
- Welcome and great patients as they come into the center
- Patient Procedure check ins/check out
- Insurance Verification
- Scheduling/cancelling procedures
- Informing patient of the prep-instructions
- Endoscopy chart making, form, and file updating.
Customer Service Representative / VSP Optical
VSP Optical
10.2020 - 11.2021
- Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
- Research and resolve issues/complaints and determine appropriate resolution(s)
- Solves problems and assists with issues that may not fit the "cookie-cutter" solution
- Effectively educates and influences customers and prospective customers on the value and benefit that VSP offers through its products, services, and solutions
- Identify customer trends and communicate to appropriate business partners, leaders and divisions; suggest necessary corrections, changes, or solutions; appropriately elevate situations that could have organization wide impacts
- Remain current on all changes to Customer Service policy, procedures, and product/services/solutions information to respond to customers inquiries accurately and consistently
- Effectively maintains specific line of business Customer Service standards and support level standards.
Office Coordinator / Bartholomew Eye Care
Bartholomew Eye Care
05.2018 - 10.2020
- Assisting patients with checking in and out, scheduling appointments, insurance verification, and processing copays
- Manage office reports as requested by physician
- Facilitating effective communication with insurance companies
- Document patient charts with updates and organized filing
- Collecting patient's payments in person and over the phone
- Responsible for registration of patients upon arrival, monitoring patients during office visits and performing pre-test for patient's vision exam.
Event Volunteer / United States Air Force
United States Air Force
07.2017 - 07.2018
- Assists Military personnel with event setup/tear down, and manages specific station during events
- Manages inventory/food stations
- Assists with preparing meals
- Organizes inventory allowing for ease of access.
American Building Maintenance / Custodian
02.2016 - 06.2017
- Provided cleaning, upkeep and facility maintenance of building
- Ensuring efficiency for the timely completion of janitorial operations that are related to assigned areas
- Provided carpet cleaning, vacuuming, floor care, trash removal, and restroom cleaning
- Maintained all cleaning products in accordance with OSHA requirements
- Maintained clean and sanitary environment for multiple facilities associated with the company
- Responded immediately to customer request for cleanup related to emergencies and hazardous spills.
Kandid Fitness / Administrative Assistant
09.2013 - 02.2016
- Helping to create better lifestyles and choices while performing a wide variety of administrative tasks, including management of all correspondence, travel coordination, time sheets and scheduling maintenance
- Improved effectiveness of strategic management initiatives by playing key role in planning and evaluation Director's schedule
- Scheduled and coordinated group fitness and one on one training with clients
- Created and updated important forms for new and existing clients
- Assisted Director in drafting and editing email communication, progress reports, and quotes for clients
- Maintained confidentiality while dealing with sensitive client heath records and private information
- Demonstrated excellent written and verbal communication skills
- Collaborated with sales team to manage customer contracts.
Education
Medical Assistant Diploma -
Fortis College
Westerville, OH06.2010
High School Diploma -
Eastmoor High School
Columbus, OH06.2009
Some College (No Degree) - Medical Coding
AAPC Certification Program
Skills
- Adobe
- Medical Terminology
- Adobe Photoshop
- Mac OSX
- MS Office Suite
- Appointment Scheduling
- Strong Organization
- Patient Registration
- Insurance Verification
- Scheduling Diagnostic Procedures
- Patient Education
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Phone and Email Etiquette
Affiliations
- designing notebooks, shirts, buttons etc
- fishing
- walking trails
- reading
References
References available upon request.
Timeline
Patient Access Coordinator/Family Med/ OSU Physicians
OSU Physicians
03.2024 - Current
Perioperative / Registration Coordinator I / OSU Medical Center
OSU Medical Center
08.2022 - 03.2024
Patient Access Coordinator/ Endoscopy/OSU Physicians
OSU Physicians
11.2021 - 07.2022
Customer Service Representative / VSP Optical
VSP Optical
10.2020 - 11.2021
Office Coordinator / Bartholomew Eye Care
Bartholomew Eye Care
05.2018 - 10.2020
Event Volunteer / United States Air Force
United States Air Force
07.2017 - 07.2018
American Building Maintenance / Custodian
02.2016 - 06.2017
Kandid Fitness / Administrative Assistant
09.2013 - 02.2016
Freelance Designer/Owner
Visuall Pressed
08.2009 - Current
Medical Assistant Diploma -
Fortis College
High School Diploma -
Eastmoor High School
Some College (No Degree) - Medical Coding
AAPC Certification Program
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