Angela Roberts
Glen Burnie,MD
Summary
Highly diligent and reliable individual with over 20 years of experience in the medical profession culminating in extensive knowledge of emergency room care. Trained Medical Assistant with ability to multitask and work cohesively as part of a team. Observant and dedicated to providing exceptional patient service through patient advocacy and education.
Overview
23
23
years of professional experience
Work History
Urgent Care Technician
Kiaser Permanente
01.2021 - 05.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, ensuring comfort and safety for patients.
- Assessed and triaged patients based on severity of conditions.
- Delivered high-quality patient care in fast-paced urgent care environment.
- Collaborated with multidisciplinary teams to develop effective treatment plans.
- Mentored junior nursing staff on clinical procedures and best practices.
- Streamlined patient flow processes, reducing wait times and improving satisfaction.
- Educated patients and families on managing acute illnesses and injuries effectively.
- Maintained accurate electronic health records, ensuring timely updates and thorough documentation of patient interactions.
- Liaised with physicians on discharge plans and created outpatient instructions for patients not admitted to hospital.
Medical Assistant, Patient Service Representative, Lab Assistant
Patient First
03.2015 - 12.2021
- Verified patient demographics and insurance information while accurately registering them into the electronic medical record system.
- Performed EKGs, blood draws, and obtained intravenous access on patients requiring IV hydration.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility across departments.
- Administered patient assessments and recorded vital signs to ensure accurate health monitoring.
- Coordinated patient appointments and managed schedules for optimal office efficiency.
- Educated patients on procedures, medications, and preventive care to enhance health outcomes.
- Collaborated with healthcare providers to streamline patient care processes and improve service delivery.
Hospice Technician, Respite Care Technician
Griswold Home Care
03.2012 - 05.2015
- Reviewed patient care plans to determine specifics and provide proper treatment. Assisted patients with toileting, bathing, grooming, and dressing. Provided ambulatory support to patients and ensured their safety and well-being. Administered medication in a timely manner by following the set schedules and hospital protocols. Provided patients with companionship and education regarding their medical diagnosis. Assisted families in coping with the loss of their loved ones using post-mortem support protocols.
Emergency Room and Urgent Care Technician
Howard County General Hospital
12.2009 - 03.2012
- Supported nursing and provider staff in the care of patients by monitoring patient conditions. Demonstrated patient advocacy by educating patients on their diagnoses and treatment options in order for them to make an informed decision regarding their care. Assisted providers in varying procedures and examinations of patients. Performed EKGs, venipuncture, and other various supplies based on patient needs. Maintained patient rooms with proper equipment and supplies and tidied areas as required.
Emergency Room Technician
Greater Baltimore Medical Center
04.2005 - 12.2009
- Coordinated patient flow in the emergency department to minimize delays in treatment. Monitored patient conditions and notified providers and nurses of changes in status. Prepared patients to see providers and assisted providers during examinations. Inserted foley catheters and performed venipuncture as required based on patient needs. Delivered blood and urine specimens to the laboratory for testing. Assisted nursing staff in administering proper treatments.
Intensive Care Unit Pre/Post Op Care Technician
Anne Arundel Medical Center
11.2007 - 12.2008
- Provided relationship-based services that promoted continuous and efficient care to patients. Collaborated with various intra-personnel departments to coordinate proper treatments and ensured continuity of care. Educated patients by ensuring they understand proper hygiene and care to optimize positive outcomes. Served as a preceptor and a mentor for incoming technicians and new grads.
Adult and Pediatric Emergency Room Technician
Saint Agnes Hospital
06.2002 - 04.2005
- Provided exceptional care to patients ranging from pediatrics to adults. Escorted patients to rooms prior to obtaining vital signs and preparing them to see a provider. Obtained patient complaints and reviewed patient history. Updated pertinent medical information and patient allergies. Administered medications to patients as directed and following proper hospital protocol. Assisted providers and nurses in care and treatment of patients. Maintained a safe and clean environment for patients and department staff.
Education
Patient Care Tech, Certified Nursing Assistant
Anne Arundel Community College
Anne Arundel, MD12.2000
Skills
- Phlebotomy expertise
- Patient triage and education
- Foley and catheter insertion
- Electrocardiograms
- Patient registration and insurance liaison
- Basic life support/CPR
- Vital signs monitoring
- HIPAA compliance
- Diagnostic testing
- Healthcare software
- Clinical documentation
- Specimen collection
- Laboratory procedures
- Medication administration
- Healthcare ethics
- ADL assistance
- Equipment preparation
- Medical equipment operation
- Anatomy
- Medical coding
- Oxygen therapy
- EKG administration
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Urgent Care Technician
Kiaser Permanente
01.2021 - 05.2025
Medical Assistant, Patient Service Representative, Lab Assistant
Patient First
03.2015 - 12.2021
Hospice Technician, Respite Care Technician
Griswold Home Care
03.2012 - 05.2015
Emergency Room and Urgent Care Technician
Howard County General Hospital
12.2009 - 03.2012
Intensive Care Unit Pre/Post Op Care Technician
Anne Arundel Medical Center
11.2007 - 12.2008
Emergency Room Technician
Greater Baltimore Medical Center
04.2005 - 12.2009
Adult and Pediatric Emergency Room Technician
Saint Agnes Hospital
06.2002 - 04.2005
Patient Care Tech, Certified Nursing Assistant
Anne Arundel Community College