Angela Robertson
Newburg,MD
Summary
Diligent Manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Manager
O'Reilly Auto Parts
12.2024 - Current
- Managing an auto parts retail location utilizing a variety of skills adapted to the market. This may include team member management, customer service oriented behavior and visual perception. Tracking over 2 million dollar inventory as a hub location.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Assistant
Sunscape Landscaping II
07.2024 - 11.2024
- Make calls to existing customers to encourage seasonal and additional services. Receive calls and set estimate appointments. Proposals, work order and materials lists, invoice and receipt clients. Develop vendor relations to foster best prices through loyalty and commitment agreements. Retain a family style crew and resolve any conflicts rapidly and amicably. Pick up and deliver materials to warehouse or jobsites. Always looking for potential opportunities.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Outdoor living department manager
SiteOne Landscape Supply
05.2017 - 07.2024
- 1. Load and unload truck using forklift when necessary as well as continual lifting of at least 50lbs
- Make deliveries and ensure product is undamaged. Bill and receipt customer
- Record pickups and maintain daily records
- Operate vehicle in accordance with local, state and federal transportation regulations including hazmat and maintaining my federal DOT medical card
- Knowledge of nursery, irrigation and landscape products and continued training
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Route Manager
FedEx
10.2015 - 05.2017
- Meet service goals. Act as the primary point of contact between FedEx Ground and my Contracted Service Provider. Resolve disputes and complaints. Training and retraining to minimize disputes and corrective action for employees with complaints. Dispatch drivers. Adjust routes based on inbound volume for successful service daily. Cover any vacancies and assist drivers falling behind. Manage a team of 15-20 drivers, helpers/jumpers, loaders. Daily operation of a step van over 10,000lbs. Vehicle audits. Pretrip and posttrip, training and driver accountability. Approving shifts for payroll. Clean background, MVR, and drug screen
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
Manager
231 Self Storage
12.2005 - 05.2009
- Manage the daily operations of entire facility. To include facility maintenance, rental contract for storage spaces and moving vehicles. Market and secure new clients, retain existing clients. Automatic payment processing and cash handling. Develop new policy and procedures to maximize efficiency and reduce
General Manager
Domino's
12.2000 - 12.2005
- Managing costs building sales, increasing customer base and store profitability
- Lead Team Members in operation excellence and promotion of brand standards
- Recruitment, new Team Member training and scheduling
- Provide continuous training and development of your, and our, Team Members and Management teams
- Uphold brand standards and company policies
- Serve as operations expert on Domino’s operating standards to maximize productivity
- Ensure consistently high quality product and service to customers
- Ensure health, safety and cleanliness standards are upheld
- Foster productive and professional relationships and engage Team Members
- Serve as store mentor and operations expert in all Domino’s store-level Team Member positions
- Build relationships with customers and community
- Cash handling, reconciliation and reporting
- Inventory control and management
- Assist General Manager in marketing efforts
Route Manager/Driver
Washington Post
08.1997 - 04.2002
- Assume responsibility for operation of a contracted delivery area of The Washington Post. Cover any vacancies to ensure proper service
Education
Diploma -
Calvert High School
Prince Frederick01.2000
Skills
- Microsoft Office suite (10 years)
- Freight Experience
- Cash handling (10 years)
- Outlook (7 years)
- Retail sales (10 years)
- Load & unload (10 years)
- Equipment Repair
- Boomr employee time clock (2 years)
- Communication skills (10 years)
- Flatbed
- Management
- Construction
- Logistics (10 years)
- Forklift (7 years)
- Procurement (10 years)
- Negotiation (10 years)
- Driving (10 years)
- Property management (10 years)
- Leadership (5 years)
- Analysis skills
- Purchasing (10 years)
- Supervising experience (10 years)
- Cash register (10 years)
- Crew management (10 years)
- Lawn Care
- Payroll (10 years)
- Sales (10 years)
- Hardscape
- Marketing (10 years)
- Customer service (10 years)
- Mowing
- Communication skills
- Restaurant experience
- Facilities Maintenance
- Landscape Maintenance
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Goal setting
- Operations management
- Sales strategies
- Customer relationship management (CRM)
- Strategic planning
- Sales growth
Certification
- Class V Forklift Certified Present
- Class IV Forklift Certified Present
- Driver's License
- DOT Medical Card October 2015 to July 2019
- Forklift Certification
Languages
Spanish
Limited Working
Timeline
Assistant Manager
O'Reilly Auto Parts
12.2024 - Current
Assistant
Sunscape Landscaping II
07.2024 - 11.2024
Outdoor living department manager
SiteOne Landscape Supply
05.2017 - 07.2024
Route Manager
FedEx
10.2015 - 05.2017
Manager
231 Self Storage
12.2005 - 05.2009
General Manager
Domino's
12.2000 - 12.2005
Route Manager/Driver
Washington Post
08.1997 - 04.2002
Diploma -
Calvert High School
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