Angela Robinson
Jonesboro,Arkansas
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with [Number] years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Hardworking Site Supervisor knowledgeable about [Industry] operations. Versed in project, team and inventory management. Streamlines workflow and optimizes processes for maximum productivity. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Site Supervisor
AVERHEALTH
08.2021 - 12.2023
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Implemented best practices and safe operating procedures.
- Worked with personnel and managers to meet strict timelines.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Prioritized and delegated workload based on available materials.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Identified and eliminated safety risks through additional training.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
- Resolved issues between employees and customers using company policies.
IMAGE COORDINATOR
RAPA
11.2017 - 06.2021
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Handled incoming and outgoing shipping and receiving activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Representative
Cardinal Health
10.2014 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Nursing Assistant
Baptist Health Medical Center-Little Rock
08.2011 - 09.2014
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Switchboard Receptionist
DHS
08.2007 - 07.2011
- Connected callers with appropriate professional, department, or business.
- Received incoming calls and paged individuals and departments over PA system.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Kept records of calls placed and charges incurred.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Business Administration
Jackson State University
Jackson, MS05.2001
High School Diploma -
Madison Central High School
Madison, MS05.1997
Skills
- Quality Assurance
- Customer Service
- Data Entry
- Technical Support
- Report Preparation
- Call Control
- Complaint Resolution
- Payment Processing
- Account Updating
- Customer Relationship Management
- Product Upselling
- Sales Closing
- Quality Control
- Documentation and Reporting
- Performance Improvement
- Communicating With Clients
- Data Gathering
- Appointment Scheduling
- Database Research
- Brand Representation
- Gathering Information
- Verbal and Written Communication
- Quality Assurance Controls
- Call Center Customer Service
- Call Center Operations
- Training Experience
- Customer Communications
- Problem-Solving Skills
- System Documentation
- Resolving Issues
- Performance Monitoring
- Inbound Phone Calls
- Sales Expertise
- Product Knowledge
- Answering Questions
- Logging Call Information
- Calm Disposition
- Customer Support
- Customer Service Optimization
- Inbound Phone Call Management
- Interpersonal Skills
- Problem Solving
- Stress Management
- Script Adherence
- Call Handling
- Active Listening
- Decision Making
- Multitasking
- Positive Attitude
- Adaptability
- Time Management
- Telephone Etiquette
- Attention to Detail
- Call Documentation
- Customer Relationship Management (CRM)
- MS Office
- Administrative and Office Support
- Multi-Line Phone Systems
Timeline
Site Supervisor
AVERHEALTH
08.2021 - 12.2023
IMAGE COORDINATOR
RAPA
11.2017 - 06.2021
Customer Service Representative
Cardinal Health
10.2014 - 10.2017
Nursing Assistant
Baptist Health Medical Center-Little Rock
08.2011 - 09.2014
Switchboard Receptionist
DHS
08.2007 - 07.2011
Associate of Arts - Business Administration
Jackson State University
High School Diploma -
Madison Central High School