Angela Robinson
Administrative professional
Smyrna,TN
Summary
Successful Administrator/Coordinator with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Jones Lange Lasalle
08.2021 - Current
- Supports the shuttle program for Amazon in the regions of SF Bay area, Boston, Seattle/ D.C area & Nashville TN
- Working closely with team members to manage transportation planning & demand for corporate offices in those regions
- Solving real time shuttles challenges, by using tools to track data, like Trip-shot, Campus maps, Quip, & Amazon Chime
- Answer calls & emails about day to day transportation issues.
Administrative Assistant 2/ Shipping & Receiving
S.G.F GLOBAL/ ALTRIA
09.2019 - 08.2021
- Process, sort, and distribute incoming & outgoing mail/packages
- Distribution of packages & mail to offices and/or designated locations across the facility
- Making shipping labels for outgoing packages to UPS
- Streamlining & filing of paper records & phone responsibilities
- Maintain status checks on plant-wide supplies; Kept the area clear of deliveries/shipments on the department floor
- Maintained the up-keep of the trucks on the yard by using Excel
- Manage calendars of Supervisory staff
- Assisted management with various tasks
- Assist drivers with proper paperwork, & coordinate deliveries & shipments
- Assisted employees with various department needs.
Receptionist/ Purchasing
Beacon Hill Staffing/ The Comfort Group
08.2018 - 01.2019
- Greeted guest & visitors entering the building
- Signed for packages delivered by UPS or FEDEX; Passed out payroll to field workers; sorted & distributed mail; answered calls thru the main line; plus, the P.O line
- Informed management of visitors or appointments; distributed applications for employment; maintained a safe and clean reception area
- Pulled P
- O’s from M.M.I over to Spectrum; retrieved Pick tickets from drop box & entered them into Spectrum; printed processed, & scanned tickets from the Purchasing email box; processed & scanned invoices to be paid by using Excel; corresponded with Project managers & vendors.
Data Entry Clerk
Knowledge Services/ ST of TN Revenue
06.2017 - 07.2018
- Answered calls obtained thru the Anti-theft dept
- Responsible for keying salvage & rebuilt titles
- Researched paperwork for cases
- Retrieved, sorted, & processed mail
- Make copies, sent out faxes & retrieved them.
Administrative Assistant
Knowledge Services/ ST of TN TREASURY
10.2015 - 06.2017
- Answered calls received daily for the Unclaimed Property Dept
- Provided courteous but prompt information as needed Transferred calls that were for case workers
- Mailed out memorandum’s letters for clients
Receptionist/ Office Administrator
Goodwill of Middle Tennessee
06.2015 - 10.2015
- Answered & transferred calls; Greeted guest; Made employee badges, copies, maintained & ordered supplies Made bank deposits, prepared register tills; balanced safe, communicated with HR with employee concerns & questions, handled maintenance & deliveries for store.
Education
MBA - Business Administration
Strayer University
Herndon, VA05.2020
BBA - Business Administration
Faulkner University
Montgomery, AL12.2011
Skills
- Microsoft Office (Word, Excel, Power-point & Outlook)
- Great organizer
- Problem solving
- Teamwork
- Customer service
- Adaptability
- Active Listening
- Mail sorting
- Shipping/Receiving
- Training
- Phone responsibilities
- Multi-tasking
Timeline
Customer Service Coordinator
Jones Lange Lasalle
08.2021 - Current
Administrative Assistant 2/ Shipping & Receiving
S.G.F GLOBAL/ ALTRIA
09.2019 - 08.2021
Receptionist/ Purchasing
Beacon Hill Staffing/ The Comfort Group
08.2018 - 01.2019
Data Entry Clerk
Knowledge Services/ ST of TN Revenue
06.2017 - 07.2018
Administrative Assistant
Knowledge Services/ ST of TN TREASURY
10.2015 - 06.2017
Receptionist/ Office Administrator
Goodwill of Middle Tennessee
06.2015 - 10.2015
MBA - Business Administration
Strayer University
BBA - Business Administration
Faulkner University
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