Angela Robinson
Minneapolis,MN
Summary
Dynamic individual, dependable team player seeking a position as a Community Health Worker bringing my extensive education and experience to the field. Providing high end quality care and a high degree of enthusiasm towards the wellbeing of clients while using affective communication skills Both written and verbal.
Overview
11
11
years of professional experience
Work History
Executive Assistant to CEO
Divine Agape Visions LLC
Minneapolis, USA
2020.01 - Current
- Maintaining confidential and sensitive information
- Recording and managing the supply needs
- Managing clerical and administrative processes
- Maintain daily meetings, and events calendar
- Compiling expenses reports
- Making, maintaining, managing and returning, important phone calls, including the time spent on calls
- To ensure issues are dealt with in a timely manner
- Checking emails to ensure the quality control of customer relations are maintained effectively
Call Center Representative
SATCOM
Brooklyn Park, USA
2014.02 - Current
- Manage inbound and outbound customer calls in a timely manner
- Identify customers' needs and wants, give your best to clarify information
- Research every issue and provide solutions to them
- Recognize opportunities to upsell our products and services
- Follow our company's communication 'scripts'
- Keep records of all conversations in our call center database in a comprehensible way
- When assigned, attend educational seminars
- Build strong relationships with customers
- Follow our customer engagement strategy
- Meet qualitative and quantitative targets
Benefits Administrator
Willis Towers Watson Via Benefits
Bloomington, USA
2024.09 - 2024.12
- Staying updated on relevant employment laws and ensuring that benefit programs adhere to legal requirements
- Explaining benefit options to new employees during their onboarding process
- Contributing to the design and modification of benefit plans based on employee needs and company goals
- Educating employees about their benefit options, addressing questions about coverage and claims processes
- Overseeing the day-to-day operations of employee benefits like health insurance, dental, vision, life insurance, retirement plans, and flexible spending accounts
- Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
- Responded promptly to inquiries from participants regarding their account information.
- Ensured compliance with applicable laws and regulations regarding pension administration, including ERISA rules and IRS regulations.
Front Desk Receptionist
NorthPoint Health & Wellness Center
Minneapolis, USA
2015.02 - 2019.02
- Electronic medical records (EMR) software
- Insurance verification and billing
- Appointment scheduling and management
- Telephone etiquette and customer service
- Patient check-in and check-out
- HIPAA compliance
- Medical coding
- Medical transcription
- Basic medical procedures
- Inventory management
- Cash handling and reconciliation
Education
Certified nursing assistant and certified community worker - Community Coordinator
Summit Academy Oic
Minneapolis, MN05.2019
High school diploma -
Arlington Senior High School
Saint Paul, MN06.2008
TRAINING - Pension Training
Wtw
Skills
- Communication Skills
- Computer Skills
- Cash Handling
- Telemarketing
- Phone Etiquette
- Phishing certificate
- Sales
- Annual enrollment
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Benefits Administrator
Willis Towers Watson Via Benefits
2024.09 - 2024.12
Executive Assistant to CEO
Divine Agape Visions LLC
2020.01 - Current
Front Desk Receptionist
NorthPoint Health & Wellness Center
2015.02 - 2019.02
Call Center Representative
SATCOM
2014.02 - Current
Certified nursing assistant and certified community worker - Community Coordinator
Summit Academy Oic
High school diploma -
Arlington Senior High School
TRAINING - Pension Training
Wtw