Angela Rock
Columbus
Summary
Encouraging leader and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Business Manager
James E. Metz, DDS
2023 - Current
- Streamlined operational workflows to enhance patient processing efficiency.
- Led financial planning initiatives to optimize budget management and cost control.
- Developed staff training programs to improve service delivery and team performance.
- Assisted with hiring process and training of new employees.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Treatment Coordinator
Elite Dental Partners
01.2020 - 03.2023
- Assisted in maintaining accurate patient records using electronic health record systems.
- Supported front desk operations, enhancing patient communication and service delivery.
- Streamlined inventory management processes to ensure timely supply availability for dental procedures.
- Trained new staff on office protocols and software applications, improving team efficiency.
- Coordinated patient treatment plans to ensure optimal care delivery and patient satisfaction for Doctor, EFDA, and four hygienists.
Business Manager
JAMES E. METZ, DDS
08.2006 - 01.2020
- Coordinated treatment for patients (financing, insurance claims, scheduling, etc.)
- Managed staff and schedules for two doctors, RDH and a laboratory.
- Coordinator of in house CE provided bi-annually for 50+ doctors/staff worldwide.
- General Dental Practice with practices in restorative dentistry, sleep apnea solutions, and TMD treatment.
Office Manager
Dental Care Partners
06.2004 - 08.2006
- Checked patients in and out.
- Hiring and staff management.
- Assisted in opening 3 new practices in Columbus.
Education
High School - Marketing
Westland High School
Galloway, Ohio01-1995
Skills
- Talent acquisition and development
- Accounts payable and receivable management
- Service excellence
- Team development
- Project coordination
- Collaborative team management
- Workplace organization skills
- Office administration
Certification
- Notary Public, Franklin County, Present
- Adult First AID, CPR, AED, Present
- Positive Psychology Coach, Present
Timeline
Treatment Coordinator
Elite Dental Partners
01.2020 - 03.2023
Business Manager
JAMES E. METZ, DDS
08.2006 - 01.2020
Office Manager
Dental Care Partners
06.2004 - 08.2006
Business Manager
James E. Metz, DDS
2023 - Current
High School - Marketing
Westland High School