Angela Rodriguez
Edinburg,TX
Summary
Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven trach record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives.
Overview
19
19
years of professional experience
Work History
Consumer Loan Sales Specialist
Advance America
McAllen, TX
02.2024 - Current
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Participated in community events to promote the company's consumer lending services.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
Assistant Manager
First Cash Pawn
Edinburg, TX
06.2016 - 08.2021
- Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Conducted quality, timely performance feedback and performance appraisals.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Developed existing team into high productivity, results – oriented unit through creative initiatives.
Assistant Manager
Stripes Convenience Store
Edinburg, TX
01.2012 - 06.2016
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Prepared monthly budget forecasts based on projected sales volumes.
- Created weekly schedules based on predicted sales volumes.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
Assistant Manager
Blockbuster Video
Edinburg, TX
06.2006 - 01.2012
- Led and directed team members on effective methods, operations and procedures.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Prepared monthly budget forecasts based on projected sales volumes.
- Established clear communication channels between staff members to ensure a smooth workflow throughout the store.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
Education
High School Diploma -
Johnny G Economedes
Edinburg, TX06-2006
Skills
- Loan analysis
- Risk assessment
- Customer service
- Communication skills
- Computer
- Problem solver
- Cash handling
- Multi-tasking
- Organization
- Team leader
- Trainer
- Bilingual
Timeline
Consumer Loan Sales Specialist
Advance America
02.2024 - Current
Assistant Manager
First Cash Pawn
06.2016 - 08.2021
Assistant Manager
Stripes Convenience Store
01.2012 - 06.2016
Assistant Manager
Blockbuster Video
06.2006 - 01.2012
High School Diploma -
Johnny G Economedes
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