Angela Rogers

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
• Coordinated seasonal clearance sales, effectively managing inventory levels and maximizing revenue opportunities.

Consulted patients

Helped patients be eligible and approved for all plans on the Marketplace and/or Medicaid Health, dental and vision insurance and any state benefits

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
• Coordinated open enrollment events to educate patients and indivuals on benefit options and encourage informed decisionmaking.
• Developed strong relationships with carrier representatives to address claims issues effectively while advocating for the best interests of the patients
• Maintained up-to-date knowledge on industry trends and legislative changes to ensure ongoing compliance with applicable laws and regulations regarding employee benefits.
• Checked employees' benefits enrollment for accuracy and inputted all data into ECW and TTMPH
• Coordinated and conducted employee orientations to promote understanding of coverage and options.

Uploaded and documented patient's proof of eligibility

Emotional support/advice for the patients

• Placed orders to restock items before supplies ran out.
• Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
• Inspected freezer and refrigerator daily to check and maintain proper temperatures.
• Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
• Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
• Developed new menu items for increased customer satisfaction and repeat business.
• Created visually appealing plate presentations to enhance the overall dining experience for guests.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.