Angela Rogers
New Brockton
Summary
Dynamic professional with extensive experience as a Front Office Receptionist at Enterprise Women's Center, excelling in appointment scheduling and verbal communication. Recognized for enhancing patient satisfaction through efficient insurance verifications and maintaining HIPAA compliance. Proven ability to manage multi-line phone systems while delivering exceptional customer service and support.
Overview
19
19
years of professional experience
Work History
Front Office Receptionist
Enterprise Women's Center
03.2022 - Current
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted with medical coding and billing tasks.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Front Office Coordinator
Ladies First Obstetrics and Gynecology
03.2017 - 03.2022
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
Cosmetologist
Parker's Barber Shop
05.2013 - 06.2022
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Regularly reviewed financial statements for accurate budget management and identification of areas for cost reduction or revenue growth opportunities.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Managing Cosmetologist
Smart Style
08.2006 - 05.2012
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Developed a loyal clientele base through personalized consultations, customized treatments, and consistent exceptional service.
- Managed inventory levels efficiently, ensuring adequate stock of essential supplies while minimizing excess costs.
- Utilized social media platforms effectively to showcase salon services, engage with potential clients, and build a strong online presence.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology -
Educator's of Beauty
Sterling, IL07-2006
High School Diploma -
Oregon High School
Oregon, IL06-2005
Skills
- Appointment scheduling
- Verbal and written communication
- Multi-line telephone skills
- Professional demeanor
Timeline
Front Office Receptionist
Enterprise Women's Center
03.2022 - Current
Medical Front Office Coordinator
Ladies First Obstetrics and Gynecology
03.2017 - 03.2022
Cosmetologist
Parker's Barber Shop
05.2013 - 06.2022
Managing Cosmetologist
Smart Style
08.2006 - 05.2012
Cosmetology -
Educator's of Beauty
High School Diploma -
Oregon High School
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