Angela Roland

• Provided customer service support to customers over the phone and by email.
• Handled customer inquiries and complaints in a timely manner.
• Identified customer needs and provided appropriate solutions.
• Processed orders, forms, applications, and requests.
• Documented all conversations with customers in CRM software according to company standards.
• Participated in team meetings or training sessions when necessary.
• Managed multiple tasks simultaneously while providing excellent customer service experience.

• Performed inspections of equipment to ensure proper functioning and safety compliance.
• Investigated customer complaints about product performance and provided timely resolutions.
• Followed safety practices to safeguard against injury and damage to property.

Disinfected and sanitized bathroom fixtures and office furniture.

Cleaned patient rooms after discharge was completed.

Dusted and polished front lobby and waiting areas.

• Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
• Vacuumed carpets, dusted furniture, washed windows and walls.
• Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
• Replenished amenities in all guest rooms according to established standards.
• Checked for damaged or missing items in each room.
• Responded promptly to guests' requests for extra supplies or other items.
• Followed all health and safety regulations when handling chemicals and cleaning solutions.
• Inspected bathrooms for cleanliness and replenishment of supplies.
• Transported trash from hotel rooms to designated areas on a regular basis.
• Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
• Changed bed linens, made beds with fresh linens after guests checked out.
• Maintained inventory of cleaning supplies used throughout the day.
• Organized housekeeping carts with necessary supplies at the start of shift.
• Reported maintenance issues such as plumbing problems or burned out bulbs.
• Delivered requested items to guest rooms in a timely manner.
• Provided excellent customer service by responding quickly to inquiries.
• Assisted with laundry duties such as washing towels and sheets.
• Folded linen neatly for storage or transport to laundry area.
• Informed supervisor when additional cleaning tasks were required during shift.
• Ensured that all lost and found items were handled properly per policy.
• Swept hallways, lobbies and stairwells on a daily basis.
• Stripped beds of soiled linen upon checkout of guests from their rooms.
• Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Completed day-to-day duties accurately and efficiently.
• Achieved cost-savings by developing functional solutions to problems.
• Exceeded customer satisfaction by finding creative solutions to problems.