Angela Rosa
Lansing ,MI
Summary
Dynamic Peer Support Worker at The House of Promise, skilled in peer advocacy and resource navigation. Successfully enhanced team collaboration and improved workflow efficiency. Known for empathetic listening and crisis response, fostering trust and support among clients. Committed to continual learning and implementing trauma-informed care practices for effective recovery planning.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Peer Support Worker
The House Of Promise
Lansing, MI
01.2025 - Current
- Provided comprehensive training for new residents ensuring smooth onboarding and integration into the house.
- Streamlined workflow processes, resulting in improved efficiency and productivity among peers.
- Enhanced team collaboration by implementing regular meetings and brainstorming sessions.
- Monitored budget allocations closely to ensure efficient use of funds while maintaining high-quality service provision standards.
- Maintained strict confidentiality of victim information, upholding ethical standards while providing advocacy services.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
- Facilitated support groups, promoting healing through shared experiences and coping strategies.
- Provided crisis response services to victims, offering immediate emotional support and guidance during critical moments.
- Continuously expanded professional knowledge by attending trainings, conferences, and workshops related to trauma-informed care and advocacy best practices.
- Provided comprehensive assessment, goal setting and service plans.
- Coordinated individual and group counseling to meet victim service standards.
- Referred clients to other specialists, institutions or support services as necessary.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Server/Bartender
Captain J’s
Cocoa Beach, FL
04.2013 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Manager
Dennys Restaurant
Cocoa Beach, FL
03.2010 - 10.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
Clio High School
Clio, MISkills
- Peer advocacy
- Empathy development
- Social inclusion strategies
- Stress reduction techniques
- Recovery planning
- Resource navigation
Certification
Peer Recovery coach, Sbirt project assert, and intro to pharmacological behavior.
Timeline
Peer Support Worker
The House Of Promise
01.2025 - Current
Server/Bartender
Captain J’s
04.2013 - 04.2017
Manager
Dennys Restaurant
03.2010 - 10.2014
Clio High School