Angela Rosa
Buckley ,MI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
Crystal Mountain
08.2010 - Current
- Assisted in training and onboarding new housekeeping staff in operational procedures.
- Oversaw daily housekeeping operations to ensure cleanliness and guest satisfaction standards were met.
- Coordinated inventory management, ensuring adequate supplies for efficient service delivery.
- Implemented quality control measures to maintain high cleaning standards across all guest areas.
- Collaborated with maintenance team to address and resolve issues promptly.
- Developed schedules for housekeeping staff to optimize workflow and coverage during peak periods.
- Conducted inspections of rooms and public areas to uphold cleanliness and safety regulations.
- Provided feedback and support to team members, fostering a positive work environment and enhancing performance.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Prepared reports and schedules with accuracy.
- Utilized property management software proficiently to manage reservations, billing, and reporting accurately.
Education
Certificate - Hospitality And Tourism Management
HTIM
Traverse City, MI12.2024
High School Diploma -
Benzie Central
Benzonia, MI06.1993
Skills
- Scheduling staff
- Work prioritization
- Guest relations
- Task delegation
- Policy enforcement
- Maintenance coordination
- Supply ordering
- Customer service
- Task assignment
- Customer relationship management
- Quality improvements
- Invoice processing
- Department coordination
- Payroll
- Document control
- Vendor management
- Expense tracking
- Inter-department collaboration
- Data archiving
- Report generation
- Cost reduction strategies
- Teamwork and collaboration
- Property management
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Excellent communication
- Reliability
- Multitasking Abilities
- Leadership skills
- Time management
- Problem-solving
- Bookkeeping
- MS office expert
- Superior attention to detail
- Data entry proficiency
- Department organization
- Organization and efficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Achieved better work flow by updating policies and organization.
- Resolved staffing issues & created a positive work environment. Resulting in less turnover.
- Improved our billing practices for the department.
Certification
- Lodging Finance
- Certified Hospitality Supervisor
- Certified Guest Service Professional
- Hospitality Business Management
- Tourism Gold
- ServSafe Food & Alcohol
- Leading High Performance Teams leadership program
Timeline
Assistant Housekeeping Manager
Crystal Mountain
08.2010 - Current
Certificate - Hospitality And Tourism Management
HTIM
High School Diploma -
Benzie Central