Angela Rosado-Patteson
Tampa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Liaison
Shields Health Solutions
07.2024 - Current
- Ensure patients remain on track with medication regimens through outbound therapy/medication adherence check-ups and securing refill prescriptions.
- Help develop new processes to ensure smooth operations and patient care.
- Identify medications requiring special storage and handling, such as hazardous or refrigerated medications.
- Answer, resolve, and triage inbound inquiries.
- Perform refill reminder calls
- Resolve insurance-related issues, including prior authorizations, and assist patients with financial assistance forms.
- Ensure appropriate documentation in all required systems and tracking mechanisms
- Identify trends, resolve problems, recommend improvements, and implement changes.
- Work alongside hospital clinicians to serve patients both face-to-face and over the phone.
- Handle patient assistance applications
Call Center Technician
Shields Health Solutions
02.2023 - 07.2024
- Provided compassionate and knowledgeable assistance to patients, providers, and pharmacy team members
- Conducted outbound patient refill phone calls and completed requests promptly
- Answer and triage inbound calls appropriately
- Coordinate medication refills, including data entry and claims adjudication
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Data Entry Pharmacy Technician
Publix Corporate
01.2022 - 02.2023
- Type prescriptions for the state of Florida
- Handle insurance issues and getting them resolved quickly
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Registered Pharmacy Technician
Moffitt Cancer Center
03.2019 - 01.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Managed opening and closing duties for pharmacy.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Delivered medication to patients on discharge day
Registered Pharmacy Technician
Publix Pharmacy
08.2016 - 02.2019
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Developed and implemented improvements to pharmacy organization system.
Customer Service Representative
Publix
08.2013 - 08.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Bachelor of Science - Health Sciences
University of South Florida
Tampa, FL05-2021
Associate of Arts - Pharmacy
College of Central Florida
Ocala, FL05-2017
Skills
- Team collaboration
- Problem-solving skills
- Patient confidentiality
- Answering customer questions
- Workflow optimization
- Processing payments
- Medicare and medicaid process
- Insurance billing
- Time management skills
- Product knowledge
- Customer service
- Attention to detail
- Data entry
- Written and verbal communication
- Multitasking
- Calm under pressure
- Excellent communication
- Team building
- Organizational skills
- Microsoft Word
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Liaison
Shields Health Solutions
07.2024 - Current
Call Center Technician
Shields Health Solutions
02.2023 - 07.2024
Data Entry Pharmacy Technician
Publix Corporate
01.2022 - 02.2023
Registered Pharmacy Technician
Moffitt Cancer Center
03.2019 - 01.2022
Registered Pharmacy Technician
Publix Pharmacy
08.2016 - 02.2019
Customer Service Representative
Publix
08.2013 - 08.2016
Bachelor of Science - Health Sciences
University of South Florida
Associate of Arts - Pharmacy
College of Central Florida