Angela Rose
Marlinton,WV
Summary
Excelled in streamlining office processes and enhancing customer satisfaction through exceptional organizational and communication skills. Demonstrated expertise in data entry and complaint handling, significantly improving operational efficiency and client relations. Proven track record of maintaining confidentiality and fostering strong customer relationships.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level billing and coding position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
West Virginia DNR
08.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Insurance Customer Service Representative
Hannah Insurance
10.2012 - 08.2022
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Set up customer payment plans to cover annual policies and renewals.
- Acted promptly to customer complaints, significantly reducing escalation rates.
Education
Certificate of Applied Science - Medical Insurance Billing & Coding
New River Community & Technical College
Summersville, WV12-2024
Skills
- Data entry
- Organization
- Verbal communication
- Complaint handling
- Microsoft office
- Schedule management
- Document preparation
- Insurance terminology
- Scheduling appointments
- Policy review
- Billing and invoicing
- Attention to detail
- Decision-making
- File organization
- Insurance coverage verification
- Medical terminology
- Document scanning
- Reporting skills
- Confidentiality handling
- Teamwork and collaboration
- Telephone reception
- Word processing
- Insurance claim forms review
- Paperwork processing
- Workflow optimization
- Critical thinking
- Payroll
- Information verification
- Customer engagement
- Claims processing
- Recordkeeping organization
- Office supply management
- Event planning
- Proofreading
- Data entry software
- Billing and coding
- Documentation processing
- Multitasking and organization
- Scanning and copying
- Hospitality and accommodation
- Payroll and accounts payable and receivable
- Customer service
- Administrative support
- Computer skills
- Organizational skills
- Dedicated team player
- Scheduling
- Bookkeeping
Certification
- West Virginia Driver's License
Timeline
Office Administrative Assistant
West Virginia DNR
08.2022 - 07.2024
Insurance Customer Service Representative
Hannah Insurance
10.2012 - 08.2022
Certificate of Applied Science - Medical Insurance Billing & Coding
New River Community & Technical College
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