Angela Ross

-Inspire a positive total customer experience

-Hire, develop and retain high-performing talent

-Coach and set expectations for team members

-Schedule talent to support business needs according payroll, weekly tasks, and traffic trends

-Analyze business metrics and selling behaviors to drive results

-Collaborate with home office partners to directly influence brand initiatives; influenced in making the decision to use jumpmind as our new POS and provided feedback during early test phases

-Plan, organize and execute visual updates

-Efficiently react to changes in home office directives and adapt accordingly

-Analyze and communicate customer insights around all aspects of business to executive leadership

- Lead my current store through a real estate process to open as the largest Bath and Body Works Store that leads the way in the future of the brand.

-Selling Excellence Winner 3x: top 10% of stores delivering results in Q4

-Gingham Heart Winner: award voted on by leaders and peers in all departments of the brand

-Delivered a customer-first experience, building a personal relationship with each client to create loyal customers.

-Educated associates and clients on a variety of brands of maternity clothing, accessories, and skincare.

-Assisted store manager in executing visual updates.

-Responsible for recruiting, hiring, and training new associates.

-Real-time coaching to develop talent.

-Maintained the store during peak season (back to school) while the store manager was fulfilling other responsibilities.

-Uncovered trends to forecast traffic and sales for the business.

-Used forecasting to plan daily schedule

-Managed payroll and schedules to make sure that all hours were allocated correctly and all tasks were completed.

-Delivered personal shopping experience to clients.

-Coached associates on sales technique to provide better customer service and produce more sales.

-Maintained visual standards of product, marketing, and props.