Angela Ross

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Negotiated contracts with vendors to secure favorable terms for the business.

• Made sure all documents were updated and input in the system correctly.
• Customs and Border Protection: Enforces customs, border, and immigration laws.
• Verified all necessary documents provided by the Immigration.
• Conducted interviews with the Immigration.

• Supported team members with various administrative tasks, contributing to a well-functioning office environment.
• Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
• Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
• Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
• Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
• Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
• Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
• Improved office organization by implementing effective filing systems and document management practices.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.

• Maintained office supplies inventory, processed orders, and tracked budget expenses to ensure efficient office operations.

• Managed client communications and ensured timely responses to inquiries, enhancing customer satisfaction and relationship management.

• Utilized Microsoft Office Suite and other software to create reports, presentations, and data analysis for executive decision-making.