Angela Rotherforth
CASA GRANDE,AZ
Summary
A highly experienced individual who is dedicated and demonstrates a strong work ethic with motivation to demonstrate my knowledge, skills and contribute to the success of the business.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Ready for challenges with a positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Manager
Native Grill & Wings
03.2022 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Elk Mountain Ski Resort
11.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Veterinary Assistant
Hamlin Veterinary Hospital
01.2021 - 10.2021
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Education
Certificate of Technical Studies - Wildlife And Forestry Conservation
Penn Foster College
Scottsdale, AZ08-2020
Associate of Applied Science - Veterinary Technician
Penn Foster Career School
Scranton, PA02-2014
Required
West Valley High School
Hemet, CA09-1995
Skills
- Collaborative skills enhancement
- Effective prioritization strategies
- Detailed health documentation practices
- Cross-functional teamwork
- Service excellence
- Strong focus on accuracy
- Efficient data categorization
- Client communication skills
- Skilled in managing multiple tasks
- Organizational time strategies
- Strategic team guidance
- Proficient in delegating tasks
- Strong interpersonal skills
Certification
- Certified Food Safety Handlers Card and Alcohol Title 4 with on and off premises
Timeline
Server/Manager
Native Grill & Wings
03.2022 - Current
Bartender
Elk Mountain Ski Resort
11.2021 - 03.2022
Veterinary Assistant
Hamlin Veterinary Hospital
01.2021 - 10.2021
Certificate of Technical Studies - Wildlife And Forestry Conservation
Penn Foster College
Associate of Applied Science - Veterinary Technician
Penn Foster Career School
Required
West Valley High School
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