ANGELA ROY
Leominster,MA
Summary
Supported company branding initiatives through over 20 years of sales experience.,Assisted clients and partners with consumer insights and industry knowledge.,Collaborated with retail and distribution partners to achieve sales objectives and foster positive relationships.
Overview
16
16
years of professional experience
Work History
Floor Coordinator
UMASS
Leominster, MA
05.2024 - 06.2025
- Coordinated daily operations, ensuring efficient workflow across departments.
- Implemented process improvements to enhance service delivery and team productivity.
Phlebotomist
Quest Diagnostics
Sterling, MA
10.2022 - 01.2023
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Verified proper storage and transportation of specimens to laboratories.
- Monitored supply levels and placed orders for laboratory supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Verified patients' identification for proper sample collection.
- Packaged and shipped specimens to central lab daily.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Data Entry
09.2017 - 12.2017
- Creating business contracts from information given by field sales representatives
- Modify contracts, extend contracts
- Other office duties as needed by supervisors.
Patient Care Technician
DaVita
12.2009 - 06.2015
- Determine and monitor the patient's blood pressure, weight, and temperature among other vital signs prior to the dialysis procedure, under the doctor's instructions
- Keep patient record, which includes all the vital information about the patient
- Address all the problems concerning the use of machines, and should making sure all machines are working correctly, and that the machine parts are properly assembled and adhere to safety standards
- Cannulated patients with different size needles
- Blood draws using standard and butterfly needles.
Education
Hemodialysis Technician -
Coursework in Certified Clinical Hemodialysis Technician. Required by the State of Massachusetts.
Worcester, MA01.2010
Medical Assistant Certificate -
Montachusett Regional Vocational Technical School
01.2008
Phlebotomy Certificate -
Montachusett Regional Vocational Technical School
01.2008
Health Care Management -
Colorado Technical University
01.2007
Executive Secretary -
Mount Wachusett Community College
01.1989
Skills
- High customer service standards
- Strong problem solving ability
- Excellent communication skills
- Self-directed
- Strong interpersonal skills
- Strong organizational skills
- Ability to interpret operating and maintenance manuals
- Ability to speak efficiently with physicians and patients
- Persuasive communicator
- Sample Collection
- Phlebotomy Technician
- HIPAA Compliance
- Customer Service
- Policy enforcement
- Sales support
- Employee engagement
- Strong leadership
- Excellent work ethic
- Team collaboration
- Task delegation
- Confident and positive attitude
Accomplishments
- Exceeded corporate target for customer satisfaction for sales.
Timeline
Floor Coordinator
UMASS
05.2024 - 06.2025
Phlebotomist
Quest Diagnostics
10.2022 - 01.2023
Data Entry
09.2017 - 12.2017
Patient Care Technician
DaVita
12.2009 - 06.2015
Hemodialysis Technician -
Coursework in Certified Clinical Hemodialysis Technician. Required by the State of Massachusetts.
Medical Assistant Certificate -
Montachusett Regional Vocational Technical School
Phlebotomy Certificate -
Montachusett Regional Vocational Technical School
Health Care Management -
Colorado Technical University
Executive Secretary -
Mount Wachusett Community College