Angel Royer
San Ramon,CA
Summary
Dynamic and highly organized administrative and managerial professional with a proven track record in maintaining confidentiality and enforcing policies and procedures. Adept in project planning, calendar management, and video conference preparation. Expertise in Microsoft Office Suite, Teams, Forms, Windchill/ELM, and Adobe Acrobat. Known for providing exceptional administrative support to executive-level team members. Effective at managing multiple projects with accuracy and efficiency. Skilled in organizing complex information, scheduling appointments, and coordinating travel arrangements. Committed to maintaining a high level of confidentiality while addressing complex or sensitive issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Specialist IV
Lawrence Livermore National Laboratory
09.2023 - Current
- Serve as the primary point of contact for the LSEO division for all ELM document routing and archiving.
- Provide administrative support to the ADL and LSEO division, overseeing ELM document management and review routing, including MESNs, IPRB Reports, and more.
- Manage IPRB calendar, including scheduling reviews and assigning tasks for the RI & Chair to ensure timelines are met. Maintain the IPRB Metrics spreadsheet with review details and outcomes. Compile and prepare data in PowerPoint for the NIF Monthly Review and IPRB Committee Meeting.
- Collaborate with ADL and MESN manager to develop and implement new techniques and processes allowing for a more streamlined MESN review process in ELM.
- Coordinate meetings for the Engineering Leadership Development Program and manage related events and NIF and Target Fabrication tours.
- Oversee administrative management for the UCLA Technical Management Program, including travel arrangements and financial processes for 15 employees each semester.
- Assist the DDL with procedure updates and provide comprehensive travel support, including foreign travel arrangements.
- Work with the DDL to manage the LSEO Seminar Series. This includes calendar scheduling, invites, reserving auditorium, ensuring the auditorium is set up, and coordinating with presenters and archiving presentations.
- Manage schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Enhance team productivity by providing administrative support and managing projects as needed.
Sr. Case Manager
Kaiser Permanente
04.2022 - 09.2023
- Authored 10 determination letters daily for Medicare and Non-Medicare members, ensuring clarity and compliance.
- Proofread and edited critical correspondence, maintaining high standards of accuracy.
- Acted as a subject matter expert to discharge planning staff benefits, appeals, and Resource Management to Utilization Management staff for Kaiser Northern California Region.
- Managed confidential files with discretion, escalating issues as necessary while following regulations, compliance standards, and policies.
- Participated in weekly meetings to review departmental standards and updated procedural manuals accordingly to stay with the CMS guidelines.
- Represented Kaiser in Third-Level Appeals court hearings, preparing discovery documents and coordinating with legal counsel.
Case Manager Assistant
Eden Medical Center
08.2016 - 04.2022
- Managed 40 patient discharge reports and collaborated on discharge plans to ensure safe transitions.
- Led staff meetings to address insurance challenges and coordinated staffing schedules.
- Facilitated the interview and hiring process, providing training and onboarding for new hires.
- Coordinated insurance authorizations for 5-10 patient transports a day and ensured compliance with appeals processes
- Cultivated relationships with healthcare professionals to prevent patient re-admissions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
- Trained new staff members on office procedures, increasing their productivity levels and reducing errors or discrepancies in documentation.
Education
Bachelor of Science - Health Science Administration and Management and Community Health
Cal State University East Bay
Hayward, CA01.2016
Skills
- Travel arrangements
- Attention to detail
- Organizational skills
- Adaptability and flexibility
- Problem-solving
- Learning new software
- Videoconference preparation
- Event coordination
- Document preparation
- Microsoft Office Suite
Certification
- Q – Clearance
- ELM ECN CM
Volunteer Experience
Dougherty Valley High School Football, Team Coordinator
San Ramon, CA, 01/18 - 12/31/20
- Oversaw multiple parent volunteers for events throughout the season and set up various communication avenues from coaches to players and parents.
- Managed a Share Site/TeamSnap for team coordination and event planning.
- Organized end-of-year celebrations to honor player achievements.
Timeline
Administrative Specialist IV
Lawrence Livermore National Laboratory
09.2023 - Current
Sr. Case Manager
Kaiser Permanente
04.2022 - 09.2023
Case Manager Assistant
Eden Medical Center
08.2016 - 04.2022
- Q – Clearance
- ELM ECN CM
Bachelor of Science - Health Science Administration and Management and Community Health
Cal State University East Bay
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