Angela Rue
Bend
Summary
Experienced with patient care coordination and administrative support. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Track record of maintaining accurate records and collaborating with healthcare teams to ensure seamless service delivery.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Patient Services Associate
Cascade Surgicenter
06.2018 - Current
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected patient co-pay and issued receipt to confirm payment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Inputted accurate patient insurance, billing and payment information in Advantx, EPIC and DOC Buddy.
- Contacted insurance company to verify patient coverage before visit.
- Reduced wait times for patients by streamlining the check-in process and updating demographic information.
- Contributed to a positive team environment by assisting colleagues as needed during busy periods or staff shortages.
- Managed high call volumes while maintaining professionalism and providing accurate information to callers.
- Implemented new processes for tracking appointment outcomes, leading to improved follow-up care coordination efforts.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations at all times.
Certified Nursing Assistant
Pilot Butte Rehab
01.2008 - 06.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Receptionist
Pilot Butte Rehab
04.2005 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved data privacy compliance with meticulous management of sensitive information.
Education
High School Diploma -
Molalla High School
Molalla, OR06-1993
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Customer service
- HIPAA compliance
- Customer follow-up
- Electronic health records
- Phone and email etiquette
- Data entry
Timeline
Patient Services Associate
Cascade Surgicenter
06.2018 - Current
Certified Nursing Assistant
Pilot Butte Rehab
01.2008 - 06.2018
Receptionist
Pilot Butte Rehab
04.2005 - 05.2008
High School Diploma -
Molalla High School
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