Angela Ruffino
Cypress,TX
Summary
Talented Boutique Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
35
35
years of professional experience
Work History
Owner
Haute Suburban Mess, A Merle Norman Boutique
02.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Attendance Secretary
Cypress Fairbanks ISD, Arnold Middle School
08.2015 - 01.2017
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
- Expedited the resolution of discrepancies in attendance records through thorough investigation and prompt follow-up actions.
- Facilitated smooth administrative operations by managing incoming phone calls, emails, and visitors related to attendance matters.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Aided in upholding district policies on attendance while ensuring adherence to state regulations regarding compulsory education laws.
Special Opportunity School Program, Paraprofession
Cypress Fairbanks ISD, Adam Elementary School
08.2009 - 06.2015
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher to deliver evidence-based behavior curriculum to students while maintaining high levels of behavioral and academic expectations for students.
- Utilized variety of methods, skills and tools to provide direct behavior support to students.
- Developed strong rapport and trusting relationships with students, fostering a sense of belonging and emotional security within the school setting.
- Provided crisis intervention during critical situations, ensuring the safety and well-being of all parties involved.
Life Skills Paraprofessional
Cypress Fairbanks ISD, Dorothy Carlton Center
08.2004 - 05.2009
- Responsibilities with this learning institution for children elementary through high school age include assisting in the creation and execution of daily lesson plans to incorporate IEPs and BIPS, devising data sheets, daily data collection
- Responsibilities also include assisting students and/or staff during student crisis which may include, but is not limited to leading remaining students in lesson, exiting the current location or assisting in the student 'cool down' or possible restraint
- Additional responsibilities include assembling deposits and keeping financial records for Commercial Foods program, along with maintaining and filing student data
Receptionist/Secretary
Burr Computer Environments
01.2004 - 08.2004
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Duties also include tracking monies spent on projects and preparing reimbursable statements to be billed to clients
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Clerk
Case Management Society of America
02.2003 - 11.2003
- Tasks with this non-profit organization include daily monitoring of incoming e-mails, voicemails and regular mail
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Responsibilities also include assembling and distributing necessary paperwork for monthly luncheons ensuring that members have certificates for the educational hours needed to maintain their licenses
- The position was a part-time position not to exceed 30 hours per month
Executive Assistant
Parrot-Ice Drink Products of America
02.2002 - 09.2002
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Administrative Assistant
Compaq Computer Corporation
10.2000 - 02.2002
- Provide administrative support to three Directors and their respective teams in the Commercial PC Group within this leading computer company
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Marketing Coordinator
Law Engineering & Environmental Services, Inc.
01.1999 - 10.2000
- Gained extensive knowledge of industry standards and best practices through regular professional development workshops and trainings.
- Ensured timely delivery of proposals by effectively managing deadlines and prioritizing tasks.
- Answered general marketing department inquiries by email, phone, and mail.
- Coordinated efforts between sales, marketing, technical teams, and legal departments to create cohesive and compelling proposals.
- Evaluated post-submission feedback from clients to identify areas for improvement in future proposals, continuously refining our approach for greater success.
- Streamlined communication among team members by organizing regular check-in meetings throughout the bid process.
- Maintained accurate records of all submitted proposals, allowing for easy retrieval and reference in future bids.
- Managed multiple concurrent proposals while adhering to strict deadlines, ensuring prompt submission without sacrificing quality.
Executive Assistant
Law Engineering & Environmental Services, Inc.
10.1991 - 01.1999
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed the processing of travel arrangements, expenses and reimbursements for executives and their corresponding team members.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Secretary
Slimdril International
08.1989 - 10.1991
- Responsibilities with this growing oil and gas company included providing administrative assistant to the sales department and President of the company
- Duties included typing of proposals and reports, travel arrangements, tracking office supplies, organizing and maintaining marketing material, providing back up to receptionist, and maintaining job files
Education
27 Hours earned -
Houston Community College
9 hours earned -
North Harris Montgomery County Community College
Skills
- Relationship Building
- Verbal and Written Communication
- E-commerce Marketing Strategies
- Merchandise Marketing
- Office Administration
- Keyboarding Skills
- Appointment Scheduling
- Document Preparation
References
Available Upon Request
Timeline
Owner
Haute Suburban Mess, A Merle Norman Boutique
02.2017 - Current
Attendance Secretary
Cypress Fairbanks ISD, Arnold Middle School
08.2015 - 01.2017
Special Opportunity School Program, Paraprofession
Cypress Fairbanks ISD, Adam Elementary School
08.2009 - 06.2015
Life Skills Paraprofessional
Cypress Fairbanks ISD, Dorothy Carlton Center
08.2004 - 05.2009
Receptionist/Secretary
Burr Computer Environments
01.2004 - 08.2004
Administrative Clerk
Case Management Society of America
02.2003 - 11.2003
Executive Assistant
Parrot-Ice Drink Products of America
02.2002 - 09.2002
Administrative Assistant
Compaq Computer Corporation
10.2000 - 02.2002
Marketing Coordinator
Law Engineering & Environmental Services, Inc.
01.1999 - 10.2000
Executive Assistant
Law Engineering & Environmental Services, Inc.
10.1991 - 01.1999
Secretary
Slimdril International
08.1989 - 10.1991
9 hours earned -
North Harris Montgomery County Community College
27 Hours earned -
Houston Community College
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