Angela Ruge
Business Administrative
Sunrise,FL
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Seeking a full-time position skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Business Operations Specialist
Wells Fargo Advisors
Miami, FL
08.2019 - Current
- Assisted in compliance review for Financial Advisors.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Retail Sales Manager
AT&T
Miami Gardens, FL
08.2016 - 05.2019
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Retail Sales Associate
AT&T
Plantation, FL
08.2013 - 01.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Events Assistant
Stewart Premier Services
, FL
01.2013 - 12.2017
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
Education
Accociates Degree - Business Marketing
08.2016 - 01.2018
High School dIploma -
08.2009 - 06.2013
Skills
Business and Office Administration
Customer Relations and Communications
Data Management
Social Media Marketing
Planning and Coordination
Organization and Time management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Certified Microsoft Word, Exel, and Powerpoint
Timeline
Business Operations Specialist - Wells Fargo Advisors
08.2019 - Current
Certified Microsoft Word, Exel, and Powerpoint
01-2019
Retail Sales Manager - AT&T
08.2016 - 05.2019
Broward College - Accociates Degree, Business Marketing
08.2016 - 01.2018
Retail Sales Associate - AT&T
08.2013 - 01.2016
Events Assistant - Stewart Premier Services
01.2013 - 12.2017
Atlantic Technical Center, Magnet High School - High School dIploma,
08.2009 - 06.2013