Angela Rushing
Orleans,Indiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Food Delivery Driver
DoorDash
04.2020 - Current
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed strong customer base through efficient and reliable service.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Immediately addressed problems with customers to promote speedy resolution.
- Processed customer payments and kept accurate financial records.
- Delivered orders to customers to drive full satisfaction.
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed and maintained professional relations between customer, store personnel, and company..
- Increased customer database by 70%, with advertisement and word of mouth campaign.
Machine Operator
JSI
07.2022 - 02.2023
- Prepared reports and technical documentation of day-to-day production processes.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Worked closely with coworkers and management, to achieve superior results.
Server/Bartender Trainer
Wing's Etc
08.2020 - 10.2021
- Increased sales significantly by upselling higher-end products to customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
Customer Satisfaction Representative
Tjmaxx
Evansville, IN
01.2019 - 04.2020
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Bedford North Lawrence High
Bedford, IN06.1990
Skills
- Customer Service
- Clerical Support
- Call Center Operations
- Multi-Line Telephone Operation
- Calm and Professional Under Pressure
- Professional Telephone Demeanor
- Active Listening
- Reading Comprehension
- Recordkeeping Strengths
Timeline
Machine Operator
JSI
07.2022 - 02.2023
Server/Bartender Trainer
Wing's Etc
08.2020 - 10.2021
Food Delivery Driver
DoorDash
04.2020 - Current
Customer Satisfaction Representative
Tjmaxx
01.2019 - 04.2020
High School Diploma -
Bedford North Lawrence High