Angela Russell
Shelby,AL
Summary
Proven track record of enhancing inventory accuracy and customer satisfaction at Walmart, leveraging strong heavy lifting and communication skills. Adept at training associates and improving operational efficiencies, consistently meeting or exceeding performance goals. Demonstrates a commitment to excellence and a fast-learning ability, making significant contributions to team success.
Overview
10
10
years of professional experience
Work History
Stocker Associate
Btc Wholesales
Alabaster, AL
11.2020 - 11.2024
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Aided in training new associates, contributing to a knowledgeable and cohesive workforce.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Selector
Btc Wholesale Distributors
11.2020 - 09.2024
- Moved loads of up to Number pounds using forklifts and other lift equipment.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Completed daily orders with expert picking and packing of shipments.
- Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
Stocker
Btc Wholesale Distributors
Alabaster, AL
11.2020 - 09.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Customer Service Manager
Walmart
Alabaster, AL
09.2015 - 11.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Online Grocery Associate
Walmart
Alabaster, AL
05.2015 - 11.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
Top Stock
Walmart
Alabaster, AL
10.2015 - 05.2018
- Assisted in achieving sales targets with timely product restocking and attractive merchandise displays.
- Efficiently processed returned merchandise, evaluating item condition and returning it to the sales floor or marking it for disposal as needed.
- Enhanced customer satisfaction by maintaining a well-organized stockroom and quickly replenishing merchandise on the sales floor.
- Managed efficient disposal of damaged goods or expired products per company policy, minimizing financial loss from unsellable merchandise.
Cashier
Walmart
Alabaster, AL
09.2015 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs
Education
Montevallo High School
Montevallo, AL2015
Skills
- Loading and unloading
- Shelf Stocking
- Package labeling
- Heavy Lifting
- Fast Learner
- learn a new trade
- Communication Skills
Timeline
Stocker Associate
Btc Wholesales
11.2020 - 11.2024
Selector
Btc Wholesale Distributors
11.2020 - 09.2024
Stocker
Btc Wholesale Distributors
11.2020 - 09.2024
Top Stock
Walmart
10.2015 - 05.2018
Customer Service Manager
Walmart
09.2015 - 11.2020
Cashier
Walmart
09.2015 - 10.2016
Online Grocery Associate
Walmart
05.2015 - 11.2020
Montevallo High School