Angela Rutledge
Drakes Branch,VA
Summary
Dynamic and results-driven professional with extensive experience in branch operations management at Wise Staffing Services. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in staff recruitment and client relationship management, fostering strong connections that drive loyalty and repeat business. Proficient in MS Office, ensuring accurate documentation and reporting.
Overview
15
15
years of professional experience
Work History
Merchandise Coordinator Lead
Lowes Home Improvment
12.2024 - Current
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
- Talked with vendors and suppliers about product orders and issues.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Increased sales by effectively coordinating merchandise displays and promotional materials.
- Priced products based on season and market demand.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
Branch Manager
Wise Staffing Services
08.2021 - 04.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Branch Manager
Mega Force Staffing
03.2018 - 07.2021
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw payroll processing, maintaining accuracy while ensuring timely payments to all employees.
- Processed payroll accurately and efficiently while adhering to strict deadlines and confidentiality standards.
Client Program Supervisor
Addecco Personnel Services
01.2011 - 02.2018
- Managed budgets, resources, and timelines to ensure successful completion of projects within allocated parameters.
- Streamlined communication channels for improved team collaboration and project coordination, leading to increased success rates.
- Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
- Delivered exceptional service levels by proactively addressing potential issues before they escalated into major concerns for clients or stakeholders.
- Established strong relationships with clients through regular communication, ensuring their needs were met and fostering trust.
- Trained and mentored new employees on company policies, procedures, and best practices, increasing overall team efficiency.
Education
Clear Fork High
Artie, WVSkills
- Branch operations management
- Customer service
- Customer relationships
- Attention to detail
- Client relationship management
- Verbal/written communication
- Staff recruitment
- Interviewing and hiring
- Proficient in MS office
- Documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Rising Star Award through effectively helping with Client relationships and doubling our associates on-site which led to doubling our billing to our clients.
Languages
English
Full Professional
Timeline
Merchandise Coordinator Lead
Lowes Home Improvment
12.2024 - Current
Branch Manager
Wise Staffing Services
08.2021 - 04.2024
Branch Manager
Mega Force Staffing
03.2018 - 07.2021
Client Program Supervisor
Addecco Personnel Services
01.2011 - 02.2018
Clear Fork High
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Brian RamosBrian Ramos
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Katrina MichelsKatrina Michels
Merchandising Associate at Lowes Home ImprovmentMerchandising Associate at Lowes Home Improvment
Jessie LloydJessie Lloyd
Human Resources Assistant at Virginia Department of CorrectionsHuman Resources Assistant at Virginia Department of Corrections