Angela Ryan
Broken Arrow
Summary
Resourceful System Controller adept at enhancing system performance and reliability through highly productive and efficient task completion. Specialize in network troubleshooting, operational improvements, and risk management strategies. Excel in communication, teamwork, and adaptability, ensuring seamless integration of technology solutions with business objectives.
Overview
24
24
years of professional experience
Work History
System Controller
Omni Air International
Tulsa
07.2024 - 04.2025
- Worked with all departments in the SOCC operations. Made sure all departments were working together to maintain an on time and safe environment for our aircraft, crew, and passengers. Controlling all aircraft we hade in our inventory from maintenance to operational control. Speaking with our customers anytime they had questions. We handled many sports teams, government missions, and personnel charters.
Senior Crew Scheduler
United Airlines
Chicago
01.2010 - 01.2017
- Monitor crew legalities, communicate logistical changes and reassign flight attendants as needed working with in a fast-paced, ever changing work environment.
- Scheduled daily flight attendants globally in agreement with Federal Aviation regulations, union contracts and company policies.
- Work in unison with multiple divisions within the National Operations Center ensuring flights depart as scheduled as well as achieve increased operational reliability.
- Assist in the training of new team members providing mentorship as well as monitoring their performance by working closely with leadership to help maintain quality assurance.
- Coordinate with stakeholders when reviewing delays, adherence to country restrictions involving crew member entry and conflict resolution skills.
Customer Care Manager
United Airlines
Houston
01.2007 - 01.2010
- Active listening skills used to understand customer concerns fully while asking appropriate questions and taking time to ensure clarity in points being made.
- Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions or approaches to problems while adhering to Joint Collective Bargaining Agreement or Union contracts.
- Strong decision-making skills used when coordinating stations activities and collaborating with multi-functional departments/agencies to ensure essential needs are met for a safe, efficient and on time operation.
Ramp Agent
United Airlines
Houston
01.2001 - 01.2007
- Lift, load, unload and transport bags/ cargo, bag carts while operating conveyor belts.
- Successful completion of jet bridge certification training.
- Close communication with management/ senior leadership to reprioritize tasks when operationally necessary while observing any legal obligations including any collective bargaining or contract obligations.
Education
Some College (No Degree) - Computer Science
Northeastern Oklahoma A&M
Miami, OKSkills
- Microsoft Suite
- Outlook
- Microsoft Teams
- SHARES
- FIFO
- CMS
- Cosmos
- Cisco Finesse
- UCrew
Timeline
System Controller
Omni Air International
07.2024 - 04.2025
Senior Crew Scheduler
United Airlines
01.2010 - 01.2017
Customer Care Manager
United Airlines
01.2007 - 01.2010
Ramp Agent
United Airlines
01.2001 - 01.2007
Some College (No Degree) - Computer Science
Northeastern Oklahoma A&M