Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA SAIKI

De Soto

Summary

Streamlined customer case handling processes, significantly enhancing resolution rates and reducing escalations through effective communication and conflict resolution skills. Expert in developing self-service tools and comprehensive FAQs that empower customers and improve satisfaction across multiple channels. Committed to elevating customer happiness by swiftly identifying root causes of issues, delivering personalized service, and minimizing miscommunications and complaints with a patient, detail-oriented approach. Dedicated to process efficiency and providing exceptional product support, ensuring swift issue resolution and consistently high levels of customer satisfaction.

Overview

9
9
years of professional experience

Work History

Package Handler

FedEx
04.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Shipping Customer Care Specialist

Seekwell
04.2020 - 03.2025
  • Fixed and Replaced orders for customers.
  • Ordered Product when needed.
  • Fixed addresses so packages can be processed and shipped.
  • Replenished stock at the verify stations.
  • Cleaned work spaces and verify stations.
  • Created PRL's and shipping labels.
  • Changed ship methods for packages.
  • Helped ship international packages and locate tracking numbers.
  • Printed, picked, verified, packed and shipped orders.
  • Improved team effectiveness.
  • Provided support for different departments.
  • Resolved complex disputes.
  • Consistently de-escalated tense situations.
  • Increased response quality.
  • Achieved [Customer Service Award] for [2020, 2021, 2022, 2023, 2024].
  • Recommended product improvements based on client feedback.
  • Reduced confusion for agents.
  • Worked closely with product management.
  • Improved service coverage.
  • Helped stop fraudulent orders from being shipped.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Home Shopper

Harris Teeter
11.2018 - 12.2019
  • Filled Customer orders.
  • I helped as a cashier when needed.
  • I helped bagged groceries.
  • Gathered shopping carts

Certified Nursing Assistant

Hillside Village Of De Soto
01.2017 - 10.2018
  • Fed,Bathed and dressed patients.
  • Took vital signs and updated the patient info in their charts.
  • Served Meals.
  • Cleaned Rooms.
  • Set up medical equipment for charge nurse.
  • Help monitor patient's contions and always updated patient charts.
  • Supported nursing staff during peak flu season.
  • Conducted routine safety inspections for medical devices.
  • Ensured timely response to patient call lights.
  • Attended to daily hygiene needs of over patients.

Education

Nurse Aide - CNA License

KANSAS COLLEGE OF NURSING
Lenexa, KS
01.2015

Massage Therapy - Massage license

Wellspring School of Allied Health Student Massage Clinic
Kansas City, MO
01.2011

GED - undefined

Johnson County Community College
Overland Park, KS
01.2009

Skills

  • Workload management under tight deadlines
  • Process Improvement Based on Feedback
  • Training and mentoring customer service agents
  • Time management in high-volume environments
  • Data Entry
  • Order entry
  • Packing and Order Fulfillment
  • Shipping and receiving
  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Adaptable to change
  • Packaging
  • Truck loading and unloading
  • Sorting packages
  • Workplace cleanliness
  • Physical stamina
  • Label reading
  • Fragile item handling
  • Truck loading
  • Order picking and processing
  • Order picking
  • Freight handling
  • Product identification
  • Package scanning
  • Merchandise tracking
  • Attention to detail
  • Problem-solving
  • Willing to learn
  • Lifting and sorting
  • Physical strength and stamina
  • Material handling

Timeline

Package Handler

FedEx
04.2025 - Current

Shipping Customer Care Specialist

Seekwell
04.2020 - 03.2025

Home Shopper

Harris Teeter
11.2018 - 12.2019

Certified Nursing Assistant

Hillside Village Of De Soto
01.2017 - 10.2018

Massage Therapy - Massage license

Wellspring School of Allied Health Student Massage Clinic

GED - undefined

Johnson County Community College

Nurse Aide - CNA License

KANSAS COLLEGE OF NURSING

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