Angela Salas
Fort Collins,CO
Summary
Authorized to work in the US for any employer Dedicated Dasher with experience driving to customer locations to transport food. Focused on completing deliveries quickly to meet busy daily demand. Offering strong work ethic, attention to detail and reliable transportation. Food Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in POS software and customer service. Skilled with dedication to efficiency and accuracy. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Dasher
DoorDash
Fort Collins, CO
01.2022 - 07.2024
- Delivered fresh food to customers across local area.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Documented time of delivery to record completion of order.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained vehicle according to company and state safety requirements.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Completed daily pre-trip inspection checklist before first delivery.
- Contacted customers prior to delivery to coordinate delivery times.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Went 49 days operating motor vehicles without accident.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Developed and maintained professional relations between customer, store personnel, and company.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Receptionist
H&r Block
Fort Collins, CO
12.2023 - 03.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Department Outreach Specialist
Larimer County Health and Enviroment
Fort Collins, CO
10.2021 - 02.2022
- Provided direct support to local businesses in implementing the local mask requirement
- Assisted local businesses in troubleshooting concerns and areas of improvement in enforcement of the local mask requirement
- Supported local businesses in navigating available resources to enforce the local mask requirement
- Contacted local health care providers to ensure the department had up to date contact information for the Health Alert Network.
Customer Service
Represntative, Qualfon
Fort Collins, CO
07.2015 - 04.2020
- Answering Calls, Assisting Customers, Data Entry
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Improved productivity by providing CSR performance feedback for corrective action.
- Mentored junior team members and managed employee relationships.
- Consistently met service team sales targets and call handling quotas consistently.
- Worked with external representatives to address customer needs.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Answered questions and informed customers of current sales and promotions.
- Consulted with customers on modern styles and trends.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Handled client inquiries with exceptional professionalism and enthusiasm.
- Engaged customers with proactive strategies to understand needs and develop successful solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Informed customers about product lines and services offered by company.
- Evaluated benefits for each caller to determine service needs and address concerns.
Education
Some high school - General
Centennial High School
Fort Collins, CO05.1997
Skills
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Data Entry
- Order Entry
- Sales
- Warehouse experience
- Typing
- Pricing
- Cash handling
- Microsoft Outlook
- Restaurant experience
- Assembly
- Microsoft Excel
- Microsoft Word
- Live chat
- Windows
- Manufacturing
- Computer skills
- Microsoft Office
- Troubleshooting
- Assessments
- Customer Service Skills
- Measures a candidate's skill in evaluating approaches to customer service & satisfaction
- Verbal Communication — Proficient
- March 2019
- Measures a candidate's ability to effectively convey information when speaking
- Full results: Proficient
- Written Communication — Proficient
- Measures a candidate's ability to convey written information using proper grammar rules
- Scheduling — Proficient
- Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when
- Warehouse associate — Highly Proficient
- Assesses the tendencies that are important for success in warehouse roles
- Full results: Highly Proficient
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Call center customer service
- Calculating and determining the accuracy of financial data
- Dependable and Reliable
- Problem-Solving
- Phone Orders
- Valid Driver's License
- Excellent Communication
- Good Driving Record
- Clean Driving Record
- Professional Appearance
- Flexible Schedule
- Late Shift Availability
- Hardworking and Responsible
- Payment Collection
- Delivery and Shipment Records
- Payment Processing
- Order Verification
- Dependability and Honesty
- Complaint Resolution
- Customer Relationships
- Quick Learner
- Reliable Vehicle
- Mobile Payment Technology
Professional References
- Kendra Jamison
- (970)889-4431
- Ariana Castaned
- (970)581-0610
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
H&r Block
12.2023 - 03.2024
Dasher
DoorDash
01.2022 - 07.2024
Department Outreach Specialist
Larimer County Health and Enviroment
10.2021 - 02.2022
Customer Service
Represntative, Qualfon
07.2015 - 04.2020
Some high school - General
Centennial High School