Angela Samble
Summary
Seasoned, results-producing leader with experience steering and directing all aspects of operations, administration, budgeting, and equipment maintenance. Proven track record in managing/leading large cross-functional teams and orchestrating multiple operations with competing priorities; involving program development, training, safety initiatives, and quality control. Effectively collaborating with internal and external agencies to achieve organizationally diverse objectives. Delivering comprehensive analysis, reports, and policies to facilitate site-wide improvements and continuity. I work well independently and require little/ no supervision while maintaining strong interpersonal and communication skills, used to proactively establish, build, and maintain winning relationships with executive-level management and external agencies.
Overview
26
26
years of professional experience
Work History
Social Media, Office and Facilities Coordinator
Grunt Style, LLC
03.2023 - Current
- Recruited influencers; set up and track influencer profiles and accounts
- Created spreadsheets to maintain real-time data reporting on content, impressions, revenue
- Submit and track all product requests for influencers; communicate with support to troubleshoot website tech issues; assist in marketing campaigns and retail events ie., San Antonio Rodeo, Silkies Hike, etc
- Assist Marketing Coordinator/Brand Lead in executing campaigns and communicate campaign expectations to over 100 influencers via GRIN and email system
- Create influencer accounts, links, and discount codes used on all social media platforms
- Assist influencers with social media connectivity issues and connect them the GRIN Help Desk
- Manage company meeting calendar; company supply logistics; and plant operations
- Facilitate local and international shipping for headquarters; facilitate all building repairs and maintenance
- Perform necessary small repairs ie., filling holes in concrete floors, caulking windows, etc
- Employee engagement: identify upcoming company events and employee engagement and social media content opportunities
- Organized and implement all aspects of event to include decor and food preparation, as well as, incorporating other departments and outside sources.
Assistant to Director of Retail
Grunt Style, LLC
06.2022 - 03.2023
- Facilitated the opening of 15 new locations; responsible for setting up store files; ordered $500k+ worth of operational supplies; hiring assets; and store creative assets
- Created/maintained spreadsheets and trackers for all new store supplies, and creative assets
- Entered, submitted, tracked, and updated weekly retail supply orders
- Attended and participated in weekly staff meetings with Regional Managers and Brand Creative team to design and implement retail assets
- Authored and implemented company retail policy.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Updated database of contacts and resources for company-wide distribution.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Volunteered to help with special projects of varying degrees of complexity.
Store Manager
Grunt Style LLC Headquarters
11.2021 - 06.2022
- Responsible for recruiting, training, evaluating, and managing all new employees
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organization of daily tasks, updating hourly and daily sales trackers/communicators, and weekly reports
- Determine and submit weekly and future product and supply orders, and management of inventory
- Authored policy to aid in training and tracking for GS store managers
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Extensive use of point-of-sale equipment, both large and small.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, resulting in highest AOV and UPT within the company.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager/Sales Lead
Fort Sam Houston, Grunt Style LLC
02.2021 - 11.2021
- Responsible for training and managing all new employees IAW Grunt Style standards
- Encouraged camaraderie via in-house sales competitions, outings, and entertaining training meetings
- Organization of daily tasks, updating hourly and daily sales trackers/communicators, and weekly reports
- Determine and submit weekly and future product and supply orders, and management of inventory
- Attended weekly manager meetings to remain up to date on new processes, expectations, and promotions
- Created multiple avenues to aid in training and tracking for GS store managers.
Clinic Intake Specialist
(VES)Veterans Evaluation Services
08.2019 - 07.2020
- Performed & documented initial clinic screening of veterans; obtained vital signs and medical information; proficient with medical scheduling system; utilized data collection system.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
NCOIC of CRDAMC Gastroenterology Department
US Army
01.2015 - 01.2018
- Implemented organizational and operational strategies, policies, and processes
- Responsible for over $2M in medical equipment and supplies
- Created tracking procedures that resulted in 33% improvement in preventative maintenance and 100% serviceability
- Increased funds for new software by locating $300,000 in unused equipment
- Developed and led safety programs.
- Participated in regular continuing education opportunities to stay current with industry best practices, enhancing overall quality of patient care provided.
- Elevated patient satisfaction ratings by consistently demonstrating empathy, active listening, and professionalism throughout each interaction.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels of essential medical supplies and equipment required for gastroenterology procedures.
- Ensured adherence to all relevant regulatory standards within the department, regularly reviewing policies and procedures to maintain compliance with evolving guidelines.
- Contributed to overall clinic success by actively participating in quality improvement initiatives aimed at enhancing the patient experience and streamlining internal processes within the gastroenterology department.
- Transferred scopes to appropriate department for repairs and maintenance.
- Kept detailed track of inventory levels and placed orders for new supplies.
NCOIC of Medical Clinic
US Army
01.2014 - 01.2015
- Planned, implemented, evaluated, and revised all functional admin, medical, and management services; provided clinical support of more than 600 combat-ready soldiers
- Implemented triage procedures that now serve as standard practice for all incoming medical personnel to Force Command
- Patient care liaison responding to inquiries and complaints
- Conducted patient safety training, interpreting policies and procedures for staff, ensuring compliance with National Patient Safety Standards.
- Promoted a culture of safety by enforcing strict adherence to regulatory guidelines and industry best practices in all aspects of medical services provision.
- Ensured compliance with all federal, state, and local regulations governing healthcare facilities by maintaining accurate documentation and conducting regular audits.
- Assisted senior physicians and surgeons during assessments, examinations and surgical interventions.
- Confirmed consistent and accurate medical recordkeeping practices.
- Entered and scanned patient history, current medical conditions and medications into novel EHR system.
- Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
General Manager
Backyard Burgers
01.2008 - 01.2010
General Manager
Cajun's Chick
01.1998 - 01.2000
Education
B.S. - Healthcare Administration
Purdue University Global
01.2020
A.S. - Health Science
Kaplan University
01.2013
Skills
- Project Management
- Policy Development
- Risk Mitigation
- Conflict Resolution
- Problem Solving
- Crisis Management
- Sales Lead
- Process Improvement
- Customer Service
- Work Order Management
- Vendor coordination
- Repairs and maintenance
- Special projects
- Inventory Stocking
- Work Orders
- Equipment set up
Accomplishments
- Created Microsoft Excel spreadsheets to improve inventory tracking.
- Documented and resolved KPI tracking issue which led to accurate reporting.
- Collaborated with team of 2 in the development of product marketing campaigns.
- Supervised team of 100 brand influencers.
- Highest AOV and UPT during store management position 2021
- Employee of the month Nov 2023
- Created PPT and SOPs for training and store procedures
Performance Awards
- Army Achievement Medal
- Army Good Conduct Medal
- Employee of the Month (Grunt Style, LLC)
References
Upon Request
Timeline
Social Media, Office and Facilities Coordinator
Grunt Style, LLC
03.2023 - Current
Assistant to Director of Retail
Grunt Style, LLC
06.2022 - 03.2023
Store Manager
Grunt Style LLC Headquarters
11.2021 - 06.2022
Assistant Manager/Sales Lead
Fort Sam Houston, Grunt Style LLC
02.2021 - 11.2021
Clinic Intake Specialist
(VES)Veterans Evaluation Services
08.2019 - 07.2020
NCOIC of CRDAMC Gastroenterology Department
US Army
01.2015 - 01.2018
NCOIC of Medical Clinic
US Army
01.2014 - 01.2015
General Manager
Backyard Burgers
01.2008 - 01.2010
General Manager
Cajun's Chick
01.1998 - 01.2000
B.S. - Healthcare Administration
Purdue University Global
A.S. - Health Science
Kaplan University