Angela Samuels

Team building and Cross-functional Collaboration

• Developed high-performing global team by communicating corporate vision, collaboratively setting and reviewing expectations, providing mentorship, guidance, support, and opportunities for professional growth through training, stretch activities, and special assignments.
• Enhanced global, cross-functional team collaboration by establishing bi-weekly coordination meetings, open-door communication, and project specific scrums. Facilitated cross-functional goal setting for visibility and accountability.
• Facilitated a culture of continuous improvement globally by establishing operational review meetings, including key selling impacted teams, empowering colleagues to engage in change process and providing visibility of organization change required to key stakeholders.
• Developed respectful and productive relationships with key stakeholders across the organization and was often relied on to swiftly and effectively complete tasks when others couldn't or wouldn't.

Process Definition/Improvement

• Established, implemented, facilitated and monitored global sales process and methodology, supporting Stibo Systems' desire to act globally and leverage consistent, data driven insights for improvement.
• Strengthened global security, compliance and regulatory management controls by defining and establishing globally aligned selling management systems(Salesforce, Clari, Power BI, Hubspot, JIRA) with defined protocols regarding, access, management, and usage of the data within.
• Reduced operational risks by defining, collecting, organizing, presenting data required to forecast performance trends in Salesforce, Clari, Hubspot, and Power BI.
• Improved selling operations efficiency through implementation of strategic planning, data driven process improvement, and iterative systems change management using a business review board approach. The board met monthly to review and prioritize the changes being requested and implemented.
• Achieved on-time business impacts by closely monitoring improvement progress against established milestones, stakeholder reviews, and strategy or market changes.

Strategy Definition and Support

• Worked closely with organizational leadership to guide and support operational strategy in all selling areas-direct sales, account management, partner management, product, delivery services, security, legal, and finance.
• Designed and implemented selling process, procedures, and systems to establish and provide a foundation for determining current performance and better understand data shortfalls. These changes resulted in increased systems utilization and data awareness prompting near-term strategies around data definition, data capture, quality, and cross-functional awareness.
• Implemented effective marketing, pipeline management, performance tracking and closing capabilities via process, software, and monitoring practices established in Salesforce, Salesforce CPQ, Clari, and PowerBI. These initiatives began providing visibility to pipeline health, conversion rates, time to close, overall deal value to begin identifying required change with data driven improvement strategies.
• Monitored selling operations and data capture via reporting and analytics capabilities provided in Salesforce Einstein and Power BI, then providing visibility and recommendations to responsible stakeholders supporting their near-term and long-term strategies as well as tactical and cross-functional goals largely in the areas of forecasting, marketing effectiveness, and product reach.
• Led the successful execution of large, complex improvement program focused on sales execution and encompassed significant process, procedure, and methodology changes supported by changes to Salesforce, implementation of Salesforce CPQ, and forecasting changes in Clari and Power BI.
• Achieved project deadlines by coordinating with contractors and internal stakeholders to manage strategy requirements, program planning, execution and delivery.

• Conducted market research to identify customer needs and preferences.
• Organized trade shows, conferences, and events to showcase product offerings while networking with potential clients.
• Adapted sales strategies in response to shifting market conditions or changes in consumer demand patterns.
• Increased sales revenue by developing and implementing strategic sales plans and initiatives.
• Developed annual sales budgets, closely monitoring progress towards targets throughout the fiscal year.
• Implemented effective pipeline management strategies to increase conversion rates and overall deal value.
• Spearheaded ongoing product development efforts by gathering feedback from customers about their needs and preferences.
• Streamlined sales processes by implementing innovative tools and technologies, improving efficiency within the department.
• Provided exceptional customer service by addressing inquiries promptly, resolving issues effectively, and maintaining open lines of communication.
• Built strong relationships with key clients for sustained business growth and customer retention.
• Monitored and coordinated workflows to optimize resources.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Worked closely with product teams to understand customer needs and requirements.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Developed compelling presentation decks to gain approval for ideas and communicate results.

• Developed high-performing team by collaborating on approach, providing mentorship, guidance, support with customer complaints or escalations, and opportunities for professional growth through training, stretch exercises, and corporate initiatives.
• Enhanced team collaboration and continuous improvement through regularly scheduled communication, open-door policy, goal setting, and performance evaluations.
• Facilitated cross-functional collaboration ensuring the customer concerns were addressed and any potential selling opportunities for products or services were passed to responsible stakeholders for follow-up.
• Boosted client satisfaction rates through establishing regularly scheduled business development reviews, monthly status reporting on outstanding issues and in-progress discussions, persistent facilitation of issue resolution and proactive intervention when potential or escalating issues were identified.
• Reported issues to leadership through monthly status reporting that outlined positive developments and sales realizations, outstanding issues, and escalations with special emphasis on key customers.
• Interacted well with customers to build connections and nurture relationships through thoughtful support and pointed guidance during escalations. The team was often positively mentioned in the customer satisfaction surveys and seen by our customers as critical to their success. Upon dissolving the team, many of our customers were very upset and requested the support multiple times.

• Recruited and onboarded new employees following corporate recruiting requirements using internal and external recruiters, training, new hire documentation and initial project support.
• Managed and motivated employees to be productive and engaged in work by supporting them during conflict resolution, with establishing proper communications and reporting to their stakeholders, encouraging career development and advancement through training and PMP certification.
• Collaborated with delivery leadership to ensure that portfolio was managed via regular status meetings, weekly resource control meetings, issue escalations, and incoming projects reviews.
• Achieved departmental goals by collaborating with fellow managers to develop and implement process and procedures to successfully execute on SIMA delivery methodology.
• Maintained positive customer relations by identifying and openly discussing risks or problems with internal resources, customers, and leadership, collaborating on and implementing corrective actions and monitoring the progress to ensure full mitigation.
• Monitored project portfolio to ensure that cost overruns were minimized, resources properly allocated, and that all stakeholders were aligned on costs, overrun causes, mitigation actions, and current status.

• Established a culture of accountability among team members by collaborating on deliverables, timelines, risk mitigations, and communications approach.
• Planned, designed, and scheduled phases for large, complex master data transformation projects, programs, and recovery initiatives for key customers.
• Facilitated workshops with internal and external stakeholders to identify system requirements and risks by focusing on current process, expected process, and gap identification. Conducted thorough reviews with internal and external stakeholders ensuring proper understanding of captured details allowing for both Stibo and customer to align on system functionality and change management required for success.
• Controlled project costs through diligent budget management focused on schedule, resource utilization and collaborative scope control with customer.
• Utilized hybrid Agile and Waterfall methodologies to improve solution adaptability to rapidly changing corporate and market environments.
• Implemented collaborative risk identification and mitigation strategies involving all affected parties internally and at the customer ensuring visibility, accountability, collaboration and successful resolution or avoidance of issues.
• Provided weekly and monthly detailed, consistent project updates encompassing current and future deliverable status, budget status, and risk status to customer stakeholders and executive management.
• Conducted thorough post-project evaluations with internal and external stakeholders identifying areas for improvement in future initiatives and determined the best ways to implement strategies in future projects.
• Cultivated strong relationships with customers, leading to repeat business, positive referrals as well as a successful transition to Customer Success leader and Customer Reference leader in later years.