Angela Sanchez
Clearfield,UT
Overview
18
18
years of professional experience
Work History
LEAD DISPATCHER
Robinson Waste Services
Layton, UT
01.2023 - Current
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Communicated instructions clearly with drivers via telephone or two-way radio system.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Participated in meetings with senior management to discuss upcoming projects or initiatives related to the dispatch department.
- Relayed work orders, messages or information using telephones or two-way radios.
- Worked with routing specialists, route managers and service department to optimize routes.
- Documented any disciplinary action taken against employees who violated company policies.
Customer Service Lead
Wasatch Front Waste and Recycle District
Salt Lake City, UT
10.2021 - 01.2023
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Implemented changes based on feedbacks received from customers.
- Developed strong customer relationships to encourage repeat business.
- Prevented key account losses by researching discrepancies and correcting problems.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.
- Provided top quality control and eliminated downtime to maximize revenue.
OPERATION SPECIALIST-FLEET
Waste Mangement
Ogden, UT
05.2018 - 10.2021
- Operations of all parts and parts room for our garbage trucks
- Twice a year inventory on all parts.
- Ordering and accounts payable for parts and invoices for all vendors.
- Assessed company operations for compliance with safety standards.
- Daily, weekly, monthly and annually reports and forecast and projections.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
Emergency Roadside Dispatcher
AAA Colorado
Greenwood Village, CO
01.2014 - 05.2018
- Took calls from member's that are in an emergency situation and called out the proper vehicle's needing to assist.
- Recorded and maintained files or records of customer requests, work or services performed.
- Maintained updated records of all service requests and their statuses in computer system.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Interpreted road maps and provided directions to technicians when needed.
- Coordinated communication between technicians, customers, and dispatchers to ensure efficient service delivery.
- Processed payments via phone or online banking platforms for services rendered by technicians.
- Dispatched drivers to meet daily delivery needs for company customers.
F-16 and BOEING WIRE HARNESS ASSEMBLER
Richards Manufacturing
Ogden, UT
04.2006 - 04.2009
- Followed blueprint to wire F-16 jets and Boeing airplane wire harness.
- Electronic Assemblie, mother boards.
- Hands on Soldering for Electrical and Electronic Assemblies
- Worked with assemblies requiring diverse skill levels and using both analog and digital designs.
- Evaluated and tested products using measurement and diagnostic device to adjust, test and repair.
- Repaired harness and motherboards as needed.
- Measured and marked cutting lines on materials and products.
- Working closely with other team members to ensure timely completion of projects.
- Retrieved correct materials from product inventory to perform various fabrication duties.
Education
High School Diploma -
Washington High School
Ogden, UT07-1998
Some College (No Degree) - Business Administration
Davis Applied Technology College
Kaysville, UTSkills
Advanced Computer software knowledge
- Purchase Orders
- Inventory Control
- Driver Scheduling
- OSHA Compliance
- Transportation Management
- Computer-Based Inventory System
- Warehousing Processes
- Problem-Solving
- Shipment Tracking
- Operational Efficiency
- Customer Relations
- Schedule Management
- Database Management
- Route Navigation
- Driver Communication
- Service Coordination
- Dispatch Coordination
- Work Order Management
- Data Entry
Timeline
LEAD DISPATCHER
Robinson Waste Services
01.2023 - Current
Customer Service Lead
Wasatch Front Waste and Recycle District
10.2021 - 01.2023
OPERATION SPECIALIST-FLEET
Waste Mangement
05.2018 - 10.2021
Emergency Roadside Dispatcher
AAA Colorado
01.2014 - 05.2018
F-16 and BOEING WIRE HARNESS ASSEMBLER
Richards Manufacturing
04.2006 - 04.2009
High School Diploma -
Washington High School
Some College (No Degree) - Business Administration
Davis Applied Technology College