Angela Santamaria
Buckeye,AZ
Summary
Hardworking team member with solid understanding of operational practices and safety standards. Read, understand, and accurately follow directions to complete efficient work. Contribute to team success with field knowledge and dedication to going above and beyond to do every job correctly.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Sundance Dental Group
06.2023 - Current
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant Extern
General Dentistry 4 Kids
03.2023 - 05.2023
- Enhanced patient satisfaction by providing top-notch dental care during externship.
- Conducted thorough sterilization of instruments and equipment to maintain a safe environment for patients and staff.
- Provided excellent chairside assistance, facilitating seamless dentist-patient interactions.
- Assisted with dental x-rays, ensuring accurate diagnostic information was obtained for each patient.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Contributed to team success by collaborating closely with dentists, hygienists, and administrative staff throughout the externship period.
Dental Assistant Extern
Twin Peaks Dental
01.2023 - 03.2023
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Assisted with dental x-rays, ensuring accurate diagnostic information was obtained for each patient.
- Excelled within fast-paced work environments under high-pressure situations without sacrificing quality care provided to patients during externship experience.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Monitored patient comfort and safety during dental procedures.
- Assisted dentists in various procedures, resulting in efficient and smooth appointments.
Front Desk Receptionist
West Valley Endocrinology & Metabolism Center
09.2021 - 08.2022
- Greet and check in patients while collecting personal, and medical insurance information.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
Target
04.2021 - 08.2021
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Assisted with purchases, locating items, and signing up for rewards programs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Front Desk Receptionist
Esporta
03.2021 - 04.2021
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled and confirmed appointments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Processed payments and updated accounts to reflect balance changes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Warehouse Associate
Amazon
12.2020 - 03.2021
- Moved boxes, containers, and pallets with special-purpose equipment to meet demanding production targets.
- Picked and prepared numerous daily shipments in a controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Received deliveries, scanned packages, and updated orders in an internal database.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
Receptionist
InCide Technologies
02.2020 - 08.2020
- Greeting and welcoming guests and providing them with a positive first impression of the organization.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
- Routed incoming calls and mail to relevant personnel without delay.
- Tracked important information in Microsoft spreadsheets and ran reports or generated graphs using data.
- Scheduling and processing Purchase orders and payments for customers.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Dental Assistant Certification - Dental Assisting
Pima Community College
Tucson, AZ05.2023
Associate of Science -
Estrella Mountain Community Colleges
Avondale, AZ05.2018
High School Diploma -
Youngker High School
Buckeye, AZ05.2018
Skills
- Certified Dental Assistant
- X-ray Certified
- Adaptable to pressure, responsible, organized, and hardworking
- Complex Problem-Solving
- Perform well in high-demand, fast-paced environments
- Appointment Scheduling
- Customer assistance and interaction
- Patient, courteous, and enthusiastic
- Able to collaborate and work well in a teamwork
- Phones, faxing, and filing
- Fluent in Spanish
- Typing speed of 70 WPM
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Sundance Dental Group
06.2023 - Current
Dental Assistant Extern
General Dentistry 4 Kids
03.2023 - 05.2023
Dental Assistant Extern
Twin Peaks Dental
01.2023 - 03.2023
Front Desk Receptionist
West Valley Endocrinology & Metabolism Center
09.2021 - 08.2022
Customer Service Representative
Target
04.2021 - 08.2021
Front Desk Receptionist
Esporta
03.2021 - 04.2021
Warehouse Associate
Amazon
12.2020 - 03.2021
Receptionist
InCide Technologies
02.2020 - 08.2020
Dental Assistant Certification - Dental Assisting
Pima Community College
Associate of Science -
Estrella Mountain Community Colleges
High School Diploma -
Youngker High School
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