Angela Santo
Brownsmills,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Director of Operations
Premier Billing Solutions/ ACS And Caring
10.2007 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and standards.
- Reviewed all continuing education and paid for updated training for improvements to facility
Daycare Director
Ivystone Senior Living
04.2007 - 04.2010
- Recruited, selected and retained quality administrators, teachers and support staff.
- Organized and engaged in recreational activities such as games and puzzles.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Conducted trainings and mentored staff, consistently improving performance.
- Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
- Attended approved training and continuing education courses to maintain certifications.
- Communicated with owners, board members and support team concerning personnel matters
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences
In-Home Childcare Provider
Self-employeed
01.2000 - 12.2006
- Prepared nutritious meals and snacks for children to maintain balanced diets.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Created safe, inviting in-home environment conducive to structured activity and unstructured play.
- Played engaging, age-appropriate games to entertain and educate children.
- Planned fun, educational activities for children aged 1 to 10.
- Complied with state and federal child care provider guidelines and regulations.
- Performed light housekeeping such as vacuuming, meal planning and homework tasks.
- Obtained current CPR, First Aid certifications and good until 2024 certifications.
- Administered prescribed medications in accordance with written instructions.
- Drove school-aged children to school's premises and returned for pickup at preset times.
- Arranged backup coverage for childcare during periods of unavailability due to illness or emergency.
Education
Master of Science -
Mississippi State University
Starkville, MS05.2006
Skills
- Strategic planning and execution
- Performance Analysis
- Recruitment
- Employee reviews
- Product development
- Staff training/development
- Coaching and mentoring
- Business Development
- Attention to Detail
Timeline
Director of Operations
Premier Billing Solutions/ ACS And Caring
10.2007 - Current
Daycare Director
Ivystone Senior Living
04.2007 - 04.2010
In-Home Childcare Provider
Self-employeed
01.2000 - 12.2006
Master of Science -
Mississippi State University
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