Angela Sargent
St. Petersburg,FL
Summary
Detail-oriented FCIC Coordinator with strong skills in project coordination, effective communication, organization, interacting with multiple agencies, and independent decision-making. Proven ability to manage audits and training programs, ensuring compliance and operational excellence.
Overview
29
29
years of professional experience
Work History
FCIC Coordinator, Asst Comm Super, Pub Safety Tele
Pinellas County Sherriff's Office
Largo, FL
01.2012 - Current
- In January 2012, I began as a dispatcher for a busy county wide Sheriffs Office focusing on rapid communication, multitasking, training, and technical skills, including proficiency in Computer-Aided Dispatch (CAD) systems, GPS, and multi-line phone systems
- In May 2016, I was promoted to Assistant Communications Supervisor. I assisted members with training, coaching, mentoring, and scheduling dispatch personnel. During this time, I was also an alternate FCIC Coordinator.
- I am the FCIC Agency Coordinator for the agency for the last 9 years. This position is the liaison between PCSO and the Florida Department of Law Enforcement (FDLE). I vet the backgrounds for vendor and 911 personnel, and EMS agencies in Pinellas County. I provide training yearly for all agency members and vendors. I am the administrator for numerous applications from FDLE and the state providing access and auditing. This position is in charge of triennial FCIC Records and Technical audits, as well as the biennial DAVID audits.
Customer Support
Infor Global Solutions
Tampa, FL
02.2007 - 07.2011
- I answered phones and logged customer CAD and RMS issues.
- I troubleshooted corrections from programmers. Installing upgrades and fixing minor issues for CAD customers.
- I coordinated cross-functional communication between customer support and programming departments to resolve customer issues effectively.
Sunstar Ambulance
AMR/ Paramedics Plus
Largo, FL
10.1997 - 02.2007
- I answered incoming 911 medical calls and worked as a field paramedic for a busy ALS and BLS EMS system.
- I am self-motivated, with a strong sense of personal responsibility.
- I am skilled at working independently and collaboratively in a team environment.
Bayflite Communications
Bayfront Medical Center
St. Petersburg, FL
02.1997 - 02.2007
- I started flight requests, entered flight following information while keeping track of 5 helicopters on scheduled and non-scheduled flights.
- I trained new employees, assisted in personnel scheduling, tape requests, public relations events, and quality assurance reviews of flights.
- I frequently interacted with Emergency department staff and trauma doctors within my hospital, and numerous others, relaying critical patient information.
Education
Associate of Arts - EMS
St. Petersburg College
St. Petersburg, FL12-1997
Skills
- Multitasking and organization
- Work Planning and Prioritization
- Discretion and confidentiality
- Independent decision-making
- Data entry
- MS office
- Customer service
- Recordkeeping
- Project coordination
Timeline
FCIC Coordinator, Asst Comm Super, Pub Safety Tele
Pinellas County Sherriff's Office
01.2012 - Current
Customer Support
Infor Global Solutions
02.2007 - 07.2011
Sunstar Ambulance
AMR/ Paramedics Plus
10.1997 - 02.2007
Bayflite Communications
Bayfront Medical Center
02.1997 - 02.2007
Associate of Arts - EMS
St. Petersburg College