ANGELA M. SCHOMAKER
Hamilton,OH
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Fraud Ops Analyst
Barclays
11.2023 - 05.2024
- I am responsible for capacity planning, identifying, analyze, and recommend solutions to management on anticipated problems areas and trends related to service level, absenteeism, and productivity
- Maintain the necessary spreadsheets and databases used to produce services reports, trend analysis and performance evaluation
- Track Department system incidents, this could involve opening and monitoring incident tickets
- Fraud queue and chat management
- Attendance adherence reports.
ISO Dispute Analyst
Barclays
01.2023 - 11.2023
- I am responsible for capacity planning, identifying, analyze, and recommend solutions to management on anticipated problems areas and trends related to service level, absenteeism, and productivity
- Maintain the necessary spreadsheets and databases used to produce services reports, trend analysis and performance evaluation
- Track Department system incidents, this could involve opening and monitoring incident tickets.
Dispute Analyst
Barclays
03.2022 - 01.2023
- I would research incoming disputes and gather all facts and documentation pertaining to them
- I also determine the appropriate response and ensure that it is communicated to the right parties with all required documentation included
- I would also determine if the cardmember was due a refund.
Internet Investigator
VORYS SATER SEYMOUR AND PEASE
10.2020 - 02.2022
- Conduct comprehensive investigations of reported, alleged or suspected fraud involving the full range of products
- Analyzes data as part of the investigative process using available fraud detection software and corporate resources
- Prepares and submit investigative reports to appropriate attorneys
- Interprets and conveys highly technical information to those involved in the investigation.
Credit Verification Analyst
GREENSKY CREDIT
06.2020 - 10.2020
- Perform consumer loan processing activities including analyzing & full review of credit information to determine Applicant's creditworthiness
- Search, obtain, verify, process & interpret required info/data to calculate Debt-To-Income (D-T-I) ratio, analyzing tax returns or verifying income, address and SSN in preparation for a non-judgmental loan decision
- Adhere to established credit and bank policies,company guidelines and all regulatory requirements
- Ability to identify customers and assess the risks involved in doing business with them as part of a program to prevent identity theft, fraud, money laundering, and terrorist financing.
Fraud Analyst
GREENSKY CREDIT
10.2017 - 06.2020
- Identifies and analyzes the loan fraud cases and loan holder information
- Communicates with merchants and customers to ensure their account safety and prevent loss
- Investigates and analyzes the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports.
Fraud Claims Investigator
MCCS
10.2017 - 09.2018
- Investigate claims made by consumers concerning their credit card with us
- Research the use of the card, detect if there had been any returns, and block any gift cards received in the theft
- Determine what department the claim should go onto or close the case.
Fraud Analyst
MCCS
03.2016 - 10.2017
- Identifies and analyzes the credit card fraud cases and card holder information
- Communicates with merchants and cardholders to ensure their account safety and prevent loss
- Investigates and analyzes the causes, methods and process of fraud activities and generates credit card fraud prevention and analysis reports.
Stringer
CBS/Hot Bench
07.2015 - 04.2016
- To visit local municipal courts and research small claims for interesting, entertaining cases to potentially be guests on the TV show Hot Bench.
Security Officer
AlliedBarton Security Services
05.2015 - 02.2016
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms and dispatching
- I am also a part of the Emergency Response Team (ERT) which fills in at other posts when needed and secures special events.
Education
Certification - OSINT Investigator
McAfee Institute
OnlineDiploma - Computer Programming
Stratford Career Institute
OnlineDiploma - Private Investigator
STRATFORD CAREER INSTITUTE
Online01.2019
Associates Of Applied Business - Paralegal Studies
ACADEMY OF COURT REPORTING AND LEGAL STUDIES
Cincinnati, OH02.2005
Skills
- Excel
- OneNote
- TSYS
- MCOM
- VROL
- AWS
- Citrix
- Teams
- LexisNexis Risk Management Operations
- Idology
- Splunk TLOxp
- Accurint
- Iovation
- Emailage
- WhitePages Pro
- ReD
- CBC Innovis
- MCAT
- FDW LexisNexis
- Continuum
- Pro-Watch
- Rapid Eye
- Phoenix
- Zoll
- RescueNet Dispatch
- Drafting Pleadings
- Organizing/setting up files
- Electronic Filing
- Fax filing
- Notary Public
- Legal Research Specialist Certificate
- Law Office Certificate
- OmniPage Professional
- Omnia
- Orderwave
- MyShoeBox
- Interwoven
- WorlDox
- Windows XP
- XP Pro
- 10
- WordPerfect
- Access
- PowerPoint
- PeopleSoft
- Postage meters
- Answering several phone lines and other various programs and machines
Affiliations
- Community Emergency Response Team Member (Tier II) 2009-2012
- Greenville YouthFootball/Cheerleading League Volunteer 2005-2009
- PTO 2001-2013
- Cincinnati Paralegal Association Student Member 2003-2005
- Community Peace Fest Volunteer 2003
- Teen Parents Panel 1992
- Friends Helping Friends 1990-1991
- Peer Counseling 1990-1991
- FHA President 1989
- Hospital Volunteer 1987-1989
Professional Development
- Diversity Training
- Stress in the Workplace
- Balancing Work & Family
- Financial Planning for the Future
- Writing a Business Proposal
Timeline
Fraud Ops Analyst
Barclays
11.2023 - 05.2024
ISO Dispute Analyst
Barclays
01.2023 - 11.2023
Dispute Analyst
Barclays
03.2022 - 01.2023
Internet Investigator
VORYS SATER SEYMOUR AND PEASE
10.2020 - 02.2022
Credit Verification Analyst
GREENSKY CREDIT
06.2020 - 10.2020
Fraud Analyst
GREENSKY CREDIT
10.2017 - 06.2020
Fraud Claims Investigator
MCCS
10.2017 - 09.2018
Fraud Analyst
MCCS
03.2016 - 10.2017
Stringer
CBS/Hot Bench
07.2015 - 04.2016
Security Officer
AlliedBarton Security Services
05.2015 - 02.2016
Certification - OSINT Investigator
McAfee Institute
Diploma - Computer Programming
Stratford Career Institute
Diploma - Private Investigator
STRATFORD CAREER INSTITUTE
Associates Of Applied Business - Paralegal Studies
ACADEMY OF COURT REPORTING AND LEGAL STUDIES