Angela Schwemmer
Dallas,TX
Summary
Proven leader in sales management at State Farm, adept in relationship building and staff management, I've consistently driven team success and exceeded sales targets. Leveraging strategic planning and comprehensive product knowledge, I've cultivated lasting client relationships and significantly boosted team morale and performance. My approach combines effective sales team training with a focus on achieving and surpassing goals, demonstrating both hard and soft skills in high-pressure environments. I currently hold two licenses. I have my general lines life, health, home and HMO and my property and casualty licenses as well.
Overview
3
3
years of professional experience
Work History
Sales Manager
State Farm
06.2024 - 08.2024
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Sales/Service Agent
State Farm
04.2024 - 06.2024
- Enhanced customer satisfaction by addressing inquiries promptly and providing product recommendations based on client needs.
- Navigated complex negotiations with prospective customers, securing profitable deals while maintaining strong relationships.
- Contributed to a positive work environment by actively participating in team meetings and contributing innovative ideas for improvement.
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
- Managed a diverse portfolio of clients, tailoring sales approaches to meet individual preferences and requirements.
- Implemented effective time management strategies to balance multiple priorities and achieve consistent progress toward monthly goals.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
Sales Manager
State Farm
02.2024 - 04.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Temporary Agent
State Farm
12.2023 - 01.2024
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Helped train new agents who weren't yet licensed and other's who were on the ECRM system, NECHO, ABS etc.
Sales Agent
State Farm
01.2023 - 11.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Contributed to event marketing, sales and brand promotion.
- Trained new employees on customer service, money handling and organizing strategies.
- Contributed to team objectives in fast-paced environment.
Life Insurance Agent
Godspeed Financial
02.2021 - 12.2022
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Promoted products and services using upselling and other sales strategies.
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Marketed life insurance products to increase customer bases and revenue.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- I was also the office manager and assistant to my agent and worked with fellow teammates regarding any concerns they may have that the agent wasn't available to answer.
Education
Bachelor of Science - Criminology/Sociology
University of Utah
Salt Lake City, UT05.2009
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Team Player
Timeline
Sales Manager
State Farm
06.2024 - 08.2024
Sales/Service Agent
State Farm
04.2024 - 06.2024
Sales Manager
State Farm
02.2024 - 04.2024
Temporary Agent
State Farm
12.2023 - 01.2024
Sales Agent
State Farm
01.2023 - 11.2023
Life Insurance Agent
Godspeed Financial
02.2021 - 12.2022
Bachelor of Science - Criminology/Sociology
University of Utah