Angela Seals-Ford
Beaumont,TX
Summary
Dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making skills to effectively manage multiple tasks simultaneously. Self-motivated with the ability to work independently or collaboratively in team settings. Aspiring funeral services director committed to providing compassionate and professional services, making the funeral process seamless for families in need. Skilled in developing relationships with bereaved families, understanding ethical conduct, and proficient in embalming, restorative arts, burial, and cremation procedures.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
Calvary Mortuary
07.2021 - Current
- Conducted memorial services, visitations, and funerals.
- Closed and secured caskets and led funeral corteges to worship centers and burial sites.
- Discussed the funeral costs and disposition of the remains with family members.
- Assisted with memorial services, visitations, and funerals on weekends.
- Assisted the funeral director in directing funeral services as well as planning with families.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Funeral Director -
Dallas Institute of Funeral Service
Dallas, TX12-2022
Skills
- Microsoft office
- Customer engagement
- Data entry
- Schedule and calendar management
- Scheduling appointments
- Operations management
- File management
- Multitasking and organization
Timeline
Office Administrative Assistant
Calvary Mortuary
07.2021 - Current
Funeral Director -
Dallas Institute of Funeral Service
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