Angela Seaton

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed over 50 customer calls per day.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Handled cash with high accuracy and took care to check bills for fraud.
• Processed customer orders and accurately handled payment transactions.
• Processed refunds and exchanges in accordance with company policy.

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to reservations.

• Helped customers make reservations to fit needs by suggesting different equipment and moving supplies for individual circumstances.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided customers with information about availability and pricing.
• Handled billing information over phone.
• Investigated and identified alternative equipment rental solutions for customers to provide superior customer service.

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Mentored new team members on sales software system operation.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
• Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Listened to customer needs and desires to identify and recommend optimal products.
• Used POS system to process sales, returns, and gift card activations.
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained clean sales floor and straightened and faced merchandise.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.