Restaurant Hostess
Olive Garden - Darden Restaurants
06.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Managed seating chart and monitored activity in the restaurant to keep a constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on a waitlist.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Assisted customers with delivering orders, carrying additional trays, and helping dish-out items.
- Opened and closed seating sections according to the volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen, and to-go stations.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
