Summary
Overview
Work History
Skills
Professional Development
Awards
Timeline
Generic

Angela Semiti Chongo

Summary

Customer-focused and determined professional with extensive experience in delivering travel consultancy services in adherence to defined budgets and clients' preferences. Instrumental at managing international / domestic tours and fulfilling expectations of government, corporate, and key clients. Well-versed in arranging travel bookings, facilitating tour accommodations, and maintaining schedules as per requirements. Expert at formulating and implementing innovative ideas and strategies based on company terms and conditions. Articulate and refined communicator; competent in promoting diversity, equity, and inclusion as well as adaptable to ever-changing demands of working environment with a track record of coordinating diverse-natured activities.

Overview

21
21
years of professional experience

Work History

Remote Corporate Travel Advisor

Connoisseurs Travel LTD
09.2022 - 10.2023
  • Ensured all reservations were properly documented in company software system.
  • Recognized potential problems early on and developed solutions to prevent them from escalating further.
  • Assisted customers in obtaining necessary information on Visa required on their international trips.
  • Worked on various groups domestically or internationally
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Researched competitive prices for flights, hotels, and car rentals to provide customers with the most cost effective solutions available.


Travel Experience Counselor II Defense & Government

CWTSATO
09.2021 - 06.2022
  • Communicate and navigate exceptional complexities of government travel
  • Provide effective travel program, as well as enhance employee engagement, empower team to be more productive
  • Deliver friendly service, while cultivating professional relationships with clients
  • Focus on overall travel experience by offering world-class service to customers through different channels.
  • Developed perfect trip for multiple government and high-profile accounts.
  • Assisted travelers with modifying travel arrangements, including exchanges and refunds for domestic and international travel.
  • Responded to a high-volume call and interacted with travelers and arrangers by hearing to conversations and providing best solutions.

Virtual Government & Corporate Travel Specialist

Connoisseur Travel LTD
08.2016 - 03.2020
  • Facilitated Smithsonian and several accounts by drafting international / domestic travel arrangements, spanning rail, hotel, air, and ground transportation
  • Fulfilled international travel requirements of clients, including passports, visas, immunizations, and other required details
  • Sorted refunds and exchanges of customers.
  • Kept detailed abreast of contract fare rules, international pricing / procedures, fly America act, federal travel regulations, and open skies agreement.
  • Created client packages by following fare regulations, corporate standards, and international tariff restrictions.

Travel Mission Coordinator

Agape Ministries
01.2011 - 07.2016
  • Supported with requirements for visas, passports, and immunizations
  • Played an integral role in arranging reservations, booking hotels, and hiring vehicles
  • Produced travel plans for individuals, groups, and organizations, encompassing organizing flights and ground transportation, reserving hotels, and assisting with other trip-related tasks.
  • Organized and negotiated travel arrangements for international mission groups.
  • Planned trips / tours and took religious groups from all across the world to aid make a difference.

International Rate Specialist

American Express World Bank
09.2002 - 12.2010
  • Leveraged most cost-effective fare basis, including performing rates audit, exchanging fare basis, discussing international fares and pricing complex multi stops
  • Answered client inquiries and requirements in a positive manner and very fast-paced environment
  • Obtained ownership with minimum supervision
  • Utilized innovative approach to work and complete projects.
  • Gained in-depth knowledge of international Airfare construction and pricing.
  • Analyzed complex travel rules and regulations for delivering outstanding service to clients.
  • Maintained high-level of accuracy and knowledge of storing manual and pricing entries.
  • Facilitated clients in package creation, accommodation, and communication via global distribution system (Sabre and Amadeus).

Skills

  • International / Domestic Travel
  • Government & Corporate Travel
  • Strategic Planning & Analysis
  • Customer Service & Support
  • Documentation & Consultation
  • Client Satisfaction & Retention
  • Sensitive Data Management
  • Complex Issues Resolution
  • Cross-functional Collaboration
  • Babs
  • Amadeus
  • Apollo
  • Worldspan
  • Sabre Software Programs

Professional Development

  • Travel & Tourism Associate Degree
  • British Airways Travel Specialist
  • IATA Fares and Ticketing Advanced & Revenue Control
  • Kenya Airways Advanced Rate & Customer Service
  • Omega International Rate Training


Awards

Star Performer Award American – 2007 Star Performer Award American – 2004

Timeline

Remote Corporate Travel Advisor

Connoisseurs Travel LTD
09.2022 - 10.2023

Travel Experience Counselor II Defense & Government

CWTSATO
09.2021 - 06.2022

Virtual Government & Corporate Travel Specialist

Connoisseur Travel LTD
08.2016 - 03.2020

Travel Mission Coordinator

Agape Ministries
01.2011 - 07.2016

International Rate Specialist

American Express World Bank
09.2002 - 12.2010

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Angela Semiti Chongo