Angela Serrano

Loandepot

08.2020 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.