Angela SHARP DURHAM
Caregiver or nurseassistant,or cashier
Yakima,WA
Overview
3
3
years of professional experience
1
1
Certification
Work History
Nursing Assistant(cargiver) or Cashier for Store
A Gibson
Naches
04.2006 - 04.2009
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Adhered to social distancing protocols and wore mask or face shield.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Helped with purchases and signed customers up for rewards program.
- Scanned items and checked pricing on cash register for accuracy.
- Verified customer age requirement for alcohol or tobacco purchases.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed other duties as assigned by management.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Nurse Assistant Delegated And Trained in First Aid And Cpr,fundamentals Cert. - Medical Filing,cargiver,assisted House Manager
Summit View Healthcare
Summit View In Yakima,washington04-2004
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Receipt processing
- Merchandise restocking
- Time management
- Active listening
- Effective communication
- Sanitation procedures
- Work ethic and integrity
- Creative thinking
- Cash register operation
- Price checking
- Time management abilities
- Flexible schedule
- Daily reporting
- Hospitality and accommodation
- Reliability
- Self motivation
- Money handling
- Multitasking Abilities
- Item scanning
- Written communication
- Product scanning
- Credit card transactions
- Customer complaint handling
- Cash register operations
- Teamwork
- Organizational skills
Certification
Fundamentals cert.firstaide and C.P.R.cert.delegatednurseassistant cert.
Timeline
Nursing Assistant(cargiver) or Cashier for Store
A Gibson
04.2006 - 04.2009
Nurse Assistant Delegated And Trained in First Aid And Cpr,fundamentals Cert. - Medical Filing,cargiver,assisted House Manager
Summit View Healthcare