Angela Shaw
Data Entry Specialist
Mesick,MI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Successful processor with over 20 years of customer service experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Processor
Amerisave Mortgage
Atlanta, GA
08.2020 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Coordinated closing process with attorneys, title companies and real estate agents
- Reviewed and validated details of loan applications and closing documentation.
- Received on-going, comprehensive training on home loan products and mortgage process.
Escrow Officer
Attorneys Title Agency
Traverse City, MI
10.2019 - 08.2020
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Opened incoming orders and set up escrow files within 24 hours of receiving purchase agreement.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Followed-up on status of releases, policies and return of recorded documents.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Mortgage Loan Processor
Honor Bank
Traverse City, MI
12.2018 - 10.2019
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies and government clerks.
- Produced and submitted completed loan packages to title and escrow professionals.
Mortgage Loan Processor
Chemical Bank
Traverse City, MI
03.2015 - 12.2018
- Set up and completed loan submission packages.
- Coordinated closing process with attorneys, title companies and government clerks.
- Oversaw file input in mortgage software and grant-specific software.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering mortgage loans.
- Handled any conditions sent from underwriting departments.
- Communicated with originator and applicant concerning progress of loan file.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Prepared file for final clear-to-close by branch management.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Produced and submitted completed loan packages to title and escrow professionals.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Education
High School Diploma -
Traverse City West Senior High
Traverse City, MI06.2003
Skills
- Financial Data Collection
- Legal Documentation
- Credit Reporting Software
- Desktop Underwriter
- Credit Verification
- Loan Paperwork
- Closing Documentation
- Loan Records Filing and Maintenance
- Critical Thinking
- Customer Communication
- Loan Application Preparation
- Funds Disbursement Application
- Lending Software Systems
- Credit Bureau Contact
- Federal Statutes
- Title Abstracts
- Insurance Forms
- Loan Information Recording
- Government Standards
- Financial Underwriting
- Real Estate Title Concepts
- Reading Comprehension
- Community Reinvestment Act
- Government Lending
- Mortgage Loan Processing
- Principal, Interest and Payment Calculation
- Appoint Scheduling
- Deposit and Payment Collection
- Bank Secrecy Act
- Mortgage Closing Scheduling
Timeline
Mortgage Loan Processor
Amerisave Mortgage
08.2020 - Current
Escrow Officer
Attorneys Title Agency
10.2019 - 08.2020
Mortgage Loan Processor
Honor Bank
12.2018 - 10.2019
Mortgage Loan Processor
Chemical Bank
03.2015 - 12.2018
High School Diploma -
Traverse City West Senior High
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