Angela Shaw
Enid,OK
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Agent
Plan Pro Insurance Group
2024.01 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Assistant Manager
Americas Car-Mart
2014.08 - 2024.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Habilitation Specialist 3
Liberty Of Oklahoma
2003.03 - 2013.04
- Provided personalized support for clients with disabilities, promoting self-advocacy and community integration.
- Served as an effective liaison between clients, families, healthcare providers, educators, employers to ensure coordinated services were provided consistently across all domains of life.
- Enhanced client independence by developing and implementing individualized habilitation plans.
- Empowered individuals by identifying their strengths, interests, and capabilities as a foundation for goal-setting efforts.
- Collaborated with interdisciplinary teams to assess client needs and develop comprehensive care plans.
Education
GED -
Central Technology Center - Drumright
Drumright, OK05.2003
Skills
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Certification
- Licensed Insurance Agent - 12-21-2024
- Sales License- 08-2014
- Notory 08-2014
Timeline
Insurance Agent
Plan Pro Insurance Group
2024.01 - Current
Assistant Manager
Americas Car-Mart
2014.08 - 2024.01
Habilitation Specialist 3
Liberty Of Oklahoma
2003.03 - 2013.04
GED -
Central Technology Center - Drumright
- Licensed Insurance Agent - 12-21-2024
- Sales License- 08-2014
- Notory 08-2014
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