Angela Shaw
Pharmacist
Falmouth,ME
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
9
9
Certifications
Work History
Pharmacy Manager, Mail Order and Retail Pharmacies
Martin’s Point Health Care
2 2014 - Current
- Manage a high-volume Mail-Order Pharmacy for the US Family Health Plan (Tricare Prime Managed Care Program) and 2 Heath Center based retail pharmacies
- Lead, coach, and mentor team of 40 with 14 direct reports (11 Pharmacists and 3 Technician Supervisors) to provide excellent service and education to our patients
- Oversee daily pharmacy operations to ensure compliance with State and Federal laws while upholding high standards of quality of care
- Monitor Call Center for Mail Order Pharmacy to ensure meeting requirements for NCQA accreditation for US Family Health Plan
- Develop, implement, and update standard work, KPIs, and policies and procedures for workflow and operational processes
- Collaborate with other departments to provide additional services to our patients such as COVID Clinics, COVID Monoclonal Antibody treatment and Flu Clinics
- Collaborate with Pharmacy Medicare team to help provide Medication Adherence and Medication Therapy Management to our Medicare members at our Health Center Pharmacies
- Collaborate with Health Plan departments on HEDIS measures and initiatives such as medication adherence
- Utilize data analysis and reporting to track trends and monitor for cost savings and process improvements
- Oversee management of pharmacy incidents and implement quality assurance measures to improve work safety and accuracy
- Oversee yearly pharmacy Defense Health Agency audit with excellent results
- Oversee yearly BMS (Celgene) REMS audit with excellent results
- Address patient concerns and grievances to help improve service and customer satisfaction
- Develop and monitor adherence of the annual budget for 3 pharmacies
- Complete credentialing requirements of the pharmacies to maintain good standing
- Improve patient satisfaction by providing personalized consultations and medication management services
- Implement staff training programs to continuously develop skills and maintain professional licensure requirements
- Oversee procurement processes to ensure adequate stock levels while minimizing waste from expired products
- Play an active role in the hiring process, identifying top talent that contributed to the team's success in providing outstanding pharmaceutical care services
- Ensure regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits
- Support employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources
- Address customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively
- Cultivate a customer-centric environment within the pharmacy, fostering long-term loyalty among patients
- Enhance team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Optimize workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy
- Collaborate with interdisciplinary teams in developing comprehensive treatment plans for complex cases requiring multiple medications or therapies
- Manage budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care
- Business Manager on RFP for pharmacy management software
STAFF PHARMACIST
Martin’s Point Health Care
01.2010 - 02.2014
- Evaluated patient profiles to ensure proper dosage and directions of medications dispensed, drug interactions, and ensured proper therapy choices
- Provided excellent customer service to patients including patient counseling on medications and diseases
- Implemented a pharmacy call back program for patients with new medications to check adherence and address any questions or concerns
- Administered vaccines to patients
- Provided information to Health Center physicians and staff on drug related questions
- Provided guidance and mentoring to pharmacy interns and pharmacy technician staff
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems
- Supervised compounding activities, ensuring accuracy in preparation of custom medications according to physician specifications
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions
- Championed patient safety by staying current on drug recalls and promptly removing affected products from pharmacy shelves
- Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols
- Implemented best practices for safe medication storage and disposal, maintaining a compliant and organized pharmacy environment
- Conducted regular audits of prescription records, identifying discrepancies and ensuring regulatory compliance
- Established clear performance expectations for staff members, utilizing periodic evaluations as an opportunity for feedback-driven growth
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data
Pharmacy Manager
Hannaford Food And Drug
11.2006 - 01.2010
- Pharmacist duties
- Provided continuous coaching and completed annual performance assessments of pharmacy personnel
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Led pharmacy audits and inventories with excellent results
- Maintained pharmacy within established budget
- Ensured all staff experienced a positive work environment
- Preceptor to pharmacy students
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Collaborated with store manager to maintain daily operations
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits
STAFF PHARMACIST
Hannaford Food And Drug
01.2001 - 11.2006
- Evaluated patient profiles to ensure proper dosage and directions of medications dispensed, drug interactions, and ensured proper therapy choices
- Provided excellent customer service to patients including patient counseling on medications and diseases
- Provided guidance and mentoring to pharmacy interns and pharmacy technician staff
- Decreased wait times for patients by optimizing the use of pharmacy technology and automation systems
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels
- Recommended OTC devices or medication options to help mitigate individual symptoms
- Effectively resolved insurance rejections and other billing issues
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations
Education
Bachelor of Science in Pharmacy - Pharmacy
Memorial University of Newfoundland School of Pharmacy
St. John's, Newfoundland05.2000
Skills
- Regulatory Compliance
- Problem Solving
- Strategic Thinking
- Analytical Thinking
- Collaboration
- Customer Service
- Interpersonal Skills
- Budget Management
- Operations
- Written and verbal communication
- Computer and Microsoft Office Skills
- Adaptable professional
Certification
Maine State Board Licensed Pharmacist, PR5015, 12/31/24
Accomplishments
Team Excellence Award 2016
Timeline
STAFF PHARMACIST
Martin’s Point Health Care
01.2010 - 02.2014
Pharmacy Manager
Hannaford Food And Drug
11.2006 - 01.2010
STAFF PHARMACIST
Hannaford Food And Drug
01.2001 - 11.2006
Pharmacy Manager, Mail Order and Retail Pharmacies
Martin’s Point Health Care
2 2014 - Current
Bachelor of Science in Pharmacy - Pharmacy
Memorial University of Newfoundland School of Pharmacy