Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
Timeline
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Angela Shaw

Summary

High energy and proactive, I am trained and skilled in difficult situations. I want to multitask my day and solve issues, strengthen relationships and build trust within my working environment.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Admissions Coordinator

Clare| Matrix
09.2024 - 10.2024
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

Insurance Agent

Allstate Insurance Co
07.2014 - 09.2023
  • Work from home assisting seniors with the various types of Medicare Advantage plans available to them
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Verizon Billing/ Hybrid

Verizon Wireless
02.2007 - 03.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Pharmacy Help Desk/ BCBS

Prime Therapeutics
04.1996 - 09.2006
  • Call Center/ Hybrid, assisted subscribers, doctors and pharmacies with their pharmacy claims
  • Member Services, Conflict Resolution Specialist
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Collections Agent/ Conflict Resolutions

Capio Partners
03.1989 - 02.1995
  • Call center agent collection of medical debts
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.

Education

Bachelor of Science - Exercise Science

Arizona State University
Tempe, AZ
04-2006

Skills

  • Inside sales
  • Insurance sales
  • Upselling
  • Sales
  • ACE Certified Group Fitness Instructor
  • Negotiation
  • Presentation skills
  • Mentoring
  • Help desk
  • Physical education
  • Sports coaching
  • Computer networking
  • CPR/AED and First Aid certification
  • Project Management
  • Communication skills
  • Active Directory
  • Network Support
  • Yoga
  • Personal Training
  • Strong Organization
  • Data Verification
  • Client Relations
  • Medical admissions processes
  • Sales experience
  • Rapport Building

Certification

  • AED Certification
  • First Aid Certification
  • CPR Certification
  • Certified Fitness Instructor
  • Teaching Certification
  • Life & Health Insurance License

Personal Information

Authorized To Work: US

Accomplishments

  • Achieved "Conflict Resolution Specialist" by completing BCBS training and passed reviews with accuracy and efficiency.
  • Achieved the trust from my superiors through effectively helping with difficult tasks.
  • Collaborated with team of 35 in the development of SWAT Team: the specialized group specially trained for escalations.

Timeline

Admissions Coordinator

Clare| Matrix
09.2024 - 10.2024

Insurance Agent

Allstate Insurance Co
07.2014 - 09.2023

Verizon Billing/ Hybrid

Verizon Wireless
02.2007 - 03.2014

Pharmacy Help Desk/ BCBS

Prime Therapeutics
04.1996 - 09.2006

Collections Agent/ Conflict Resolutions

Capio Partners
03.1989 - 02.1995

Bachelor of Science - Exercise Science

Arizona State University

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Angela Shaw