Summary
Skills
Work History
Education
Certification
Overview
Generic
angela shelton

angela shelton

Louisville,KY

Summary

Accomplished professional with expertise in employee supervision and relationship building, honed at Norton Healthcare. Proven track record in enhancing intern efficiency by 20% through strategic mentorship and task delegation. Adept at cross-functional coordination and problem-solving, driving operational excellence and fostering a collaborative work environment.

Skills

  • Task delegation
  • Mentorship
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making

  • Phone and email etiquette
  • Microsoft office
  • Employee supervision
  • Documentation and recordkeeping
  • Data entry
  • Leadership development
  • Task prioritization
  • Task delegation
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Appointment scheduling
  • Professionalism
  • Scheduling
  • Account reconciliation
  • Complex Problem-solving
  • Mail handling
  • Motivational leadership
  • Staff training
  • Office administration
  • Client relations
  • Records management
  • Vendor relations
  • Clear oral/written communication

Work History

Intern Supervisor

Norton Healthcare
08.2024 - Current
  • Supervised intern activities, ensuring compliance with healthcare protocols and procedures.
  • Coordinated training sessions to enhance interns' understanding of operational workflows and patient care standards.
  • Monitored performance metrics, providing feedback to improve intern efficiency and service delivery.
  • Developed orientation materials that streamlined the onboarding process for new interns.

Office Coordinator

Norton Healthcare
05.2023 - Current
  • Coordinated office activities to ensure efficient workflow and communication.
  • Assisted in managing schedules and appointments for team members.
  • Supported administrative tasks with attention to detail and organization.
  • Handled incoming calls, emails, and inquiries professionally and promptly.
  • Maintained office supplies inventory and facilitated reordering processes.
  • Developed filing systems to enhance document retrieval efficiency.
  • Collaborated with team members to streamline office procedures and protocols.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.

Billing Receivable Specialist

U Of L Health
09.2022 - 05.2023
  • Processed customer invoices and managed billing inquiries to ensure timely payments.
  • Reconciled accounts receivable transactions to maintain accurate financial records.
  • Collaborated with cross-functional teams to resolve discrepancies and improve billing processes.
  • Utilized accounting software to track and update customer payment statuses efficiently.
  • Assisted in developing streamlined procedures for invoicing and collections activities.
  • Analyzed aging reports to identify overdue accounts and implemented follow-up strategies.

Insurance Verification Specialist

Ascension St. Vincent Indianapolis Hospital
09.2021 - 02.2022
  • Verified patient insurance coverage and benefits with precision.
  • Utilized hospital systems to ensure accurate billing information.
  • Collaborated with clinical staff to resolve insurance discrepancies.
  • Processed authorization requests, improving turnaround times.
  • Maintained up-to-date knowledge of insurance policies and regulations.
  • Identified and communicated potential issues in verification processes.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

Administrative Assistant

Indianapolis Comprehensive Treatment Center
09.2020 - 05.2021
  • Managed scheduling and calendar coordination for multiple executives, optimizing time management and productivity.
  • Developed and maintained filing systems, ensuring easy access to critical documents and information.
  • Facilitated communication between departments, enhancing collaboration and streamlining workflows.
  • Prepared detailed reports and presentations, contributing to informed decision-making processes.
  • Assisted in budget tracking and expense reporting, promoting fiscal responsibility within the organization.
  • Trained new administrative staff on software tools and office procedures, fostering a cohesive team environment.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Patient Advocate

MedData
04.2019 - 09.2020
  • Coordinated patient care initiatives, improving communication between healthcare providers and patients.
  • Educated patients on health insurance options, ensuring informed decision-making regarding coverage.
  • Advocated for patient needs, addressing concerns with medical staff to enhance service quality.
  • Monitored patient feedback to identify trends and recommend process improvements within the organization.
  • Developed resource materials for patients, streamlining access to essential healthcare information.
  • Collaborated with multidisciplinary teams to create individualized care plans tailored to patient needs.
  • Trained new staff on patient advocacy processes, promoting a culture of empathy and support.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.

Customer Service Representative

Ky Cabinet for Health and Family Services
08.2017 - 05.2019
  • Led team in resolving complex customer inquiries, enhancing satisfaction and retention.
  • Streamlined communication processes, improving response times and service efficiency.
  • Mentored new hires, ensuring comprehensive understanding of systems and protocols.
  • Implemented feedback mechanisms to proactively address customer concerns and improve services.
  • Optimized use of CRM tools for tracking customer interactions and trends analysis.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Mental Health Technician

Our Lady of Peace Hospital
08.2011 - 05.2019
  • Administered patient care plans and monitored mental health treatments for compliance and effectiveness.
  • Facilitated therapeutic group sessions, enhancing communication and coping skills among participants.
  • Collaborated with multidisciplinary teams to develop individualized treatment strategies tailored to patient needs.
  • Documented patient progress in electronic health records, ensuring accuracy and confidentiality of sensitive information.
  • Trained new staff on safety protocols, crisis intervention techniques, and best practices in mental health care.
  • Implemented behavioral management strategies that reduced incidents of aggression among patients.
  • Led quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency within the unit.
  • Provided mentorship to junior technicians, promoting professional development and adherence to clinical standards.

Education

Associate Of Applied Science - Healthcare Administration

Brown Mackie College
Louisville, KY

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Certification

Certified Nursing Assistant

Peer Support Specialist

Overview

14
14
years of professional experience
1
1
Certificate

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