Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Sherwood

Twin Lake

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.




Overview

38
38
years of professional experience

Work History

Manager

Redi Rental
09.1994 - 05.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Dental Assistant

Dr. Leitner
01.2010 - 07.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared patient x-rays and images for dentist review.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Assisted in emergency dental procedures, providing critical support in high-pressure situations.

Assistant Manager/Traffic Controller

U-Haul Company of West Michigan/Company 751
02.1987 - 09.1994
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Education

Associates - General Studies

Muskegon Community College
Muskegon, MI
06.2017

Certificate - Dental Assistant

Ross Medical Education Center
Muskegon, MI
01.2010

Skills

  • Customer service

  • Team leadership

  • Time management

  • Decision-making

  • Complex Problem-solving

  • Documentation and reporting

  • Teamwork and collaboration

  • Problem-solving

  • Customer relationship management

  • Managing operations and efficiency

  • Scheduling and coordinating

Timeline

Dental Assistant

Dr. Leitner
01.2010 - 07.2014

Manager

Redi Rental
09.1994 - 05.2025

Assistant Manager/Traffic Controller

U-Haul Company of West Michigan/Company 751
02.1987 - 09.1994

Associates - General Studies

Muskegon Community College

Certificate - Dental Assistant

Ross Medical Education Center

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